Base unit of content for Agent Workspace - 9.0.000.85
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 9.0.000.85 (Change release number) |
| Release Type | |
| Highlight | Workspace now has a defense mechanism that enables agents to review and close the recovered calls. |
| Boilerplate(s) Used | |
| Release Date | 2021-08-19 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels = WWE-August-21 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-25034 | [WWE]:[AWS][AZURE]: NA[PRIVATE?]: | ||
| GAPI-26251 | New | For deployments in Azure, Agent Workspace now supports voicemail notification. | Internal interactions |
| GAPI-24105 | New | If an agent logs in with a high number of recovered calls attached to their place, Workspace now has... | Getting started |
| GAPI-29964 | Resolved Issue | The timestamps in chat message notifications are now correctly recorded when the Workspace browser w... | |
| GAPI-29608 | Resolved Issue | To improve user experience, the Quick (basic) Search in the My History, Contact History,... | Interaction history views |
| GAPI-29550 | Resolved Issue | In environments with Screen Recording enabled, during a Smart Failover situation in which Workspace ... | Getting started |
| GAPI-29517 | Resolved Issue | In environments using Intelligent Workload Distribution and Engage cloud Email, actions on queues in... | |
| GAPI-29467 | Resolved Issue | In environments where the Cancel ACW on Done feature is enabled, the interaction Call Resul... | Voice channel options |
| GAPI-28117 | Resolved Issue | The current agent status is now displayed in bold text in the Global Status menu and the Ch... | Getting started |
| GAPI-29802 | Resolved Issue | Column header names in the My Agents view no longer overlap one another when the text is too l... | |
| GAPI-29636 | Resolved Issue | In the Contact History, My History, and Interaction Search views, a burst of reque... |
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