Base unit of content for Agent Workspace -

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Workspace now has a defense mechanism that enables agents to review and close the recovered calls.
Boilerplate(s) Used
Release Date 2021-08-19
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = WWE-August-21
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-26251 New For deployments in Azure, Agent Workspace now supports voicemail notification. Internal interactions
GAPI-24105 New If an agent logs in with a high number of recovered calls attached to their place, Workspace now has... Getting started
GAPI-29964 Resolved Issue The timestamps in chat message notifications are now correctly recorded when the Workspace browser w...
GAPI-29608 Resolved Issue To improve user experience, the Quick (basic) Search in the My History, Contact History,... Interaction history views
GAPI-29550 Resolved Issue In environments with Screen Recording enabled, during a Smart Failover situation in which Workspace ... Getting started
GAPI-29517 Resolved Issue In environments using Intelligent Workload Distribution and Engage cloud Email, actions on queues in...
GAPI-29467 Resolved Issue In environments where the Cancel ACW on Done feature is enabled, the interaction Call Resul... Voice channel options
GAPI-28117 Resolved Issue The current agent status is now displayed in bold text in the Global Status menu and the Ch... Getting started
GAPI-29802 Resolved Issue Column header names in the My Agents view no longer overlap one another when the text is too l...
GAPI-29636 Resolved Issue In the Contact History, My History, and Interaction Search views, a burst of reque...
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