Terminate Call Block
Use this block to end the call and jump directly to the Finalize phase of the application.
You can use the Terminate Call block to disconnect the customer and stop the call. Everything after the Terminate Call block is skipped, and the application moves straight to the Finalize phase.
If the application is enabled for Digital (omni-channel) support, you can select Stop the interaction immediately to immediately terminate a digital interaction (such as a chat) and jump directly to the Finalize phase of the application. Otherwise, the interaction will be terminated after the blocks in the Finalize phase are processed.
As a visual aid, the right edge of the Terminate Call block is capped in red, to show that the application will stop if and when it reaches this block. This visual aid also applies to any block that might end the call, such as Business Hours or Special Day, when the Terminate Call option is enabled.