Book ASAP Callback V2

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This topic is part of the manual Designer User's Guide for version Current of Routing.

Use this block to set up immediate callbacks.

Important
  • This block relies on callback functionality provided by Genesys Mobile Engagement (formerly known as Genesys Mobile Services). Read the Callback Administrator's Guide for more information on how to implement this feature.
  • You must use this block in connection with the callback feature. See the Callback V2 block page for more information.

Use this block to book an immediate callback ("as soon as possible").

Inputs tab

Select the input Type and Value for the following parameters (this step is mandatory):

  • Virtual Queue
  • Phone Number
  • Target Skill Expression

You can use literal or variable value types.

Example

Des callback asap inputs.png

Results tab

Select the variables that will store the results of the Outcome and Callback ID queries.

Tip
Genesys recommends that you use the system variable GmsCallbackServiceID to store the value of the Callback ID.

Example

Des palette callback asap results.png