Activity Block

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This topic is part of the manual Designer User's Guide for version Current of Routing.

Add this block to the Self Service or Assisted Service phase of an application when you want to start or stop activity in a report.

Do not use Activity blocks for modules, as Designer reports module activity automatically. If you like, you can also nest activities to provide additional details.

Important
VAR action IDs are stripped of spaces and pipe characters (|). This includes implicit actions that are generated when a caller enters a shared module.

Start tab

Click Start to indicate this block is the start of the activity.

Enter the name of the activity (IVR Action) in the Activity field. Optionally, you can select a parent activity by clicking the Parent Activity drop-down menu.

Click Add Pair to include data, values, or variables to store in the metric data of the activity.

Des activity.png

Stop Tab

Click Stop to indicate this block is the end of the activity.

Enter information in the following fields: Call Result, Call Result Reason, and Call Result Notes.

Next, click Add Pair to include data, values, or variables to store in the metric data of the activity.

Des activity2.png