Genesys Predictive Engagement Release Notes
Copyright
All Genesys software is © Copyright 2013 –2018 Genesys Telecommunications Laboratories, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions.
Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
Copyright
All Genesys software is © Copyright 2013 –2018 Genesys Telecommunications Laboratories, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions.
Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
Contents
December 31, 2021
Agent Pacing Service
- Security improvements
May 13, 2019
Predictive Engagement Plugin for Workspace Desktop Edition
- New in this release
January 28, 2019
Predictive Engagement SDK
- Support for GWS regions
November 09, 2018
Administration
- Introducing the Genesys Predictive Engagement Admin UI
Predictive Engagement SDK
- Introducing the Genesys Predictive Engagement SDK
Predictive Engagement Plugin for Workspace Desktop Edition
- Deployment features
- Genesys Predictive Engagement Plugin for Workspace Desktop Edition Version 9.0.001.01