Maturity

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This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.

MaturityLevels.png

Inbound Use Cases[ | edit source]

Level 1 Level 2 Level 3
No use cases with Level 1 maturity for this product category. No use cases with Level 3 maturity for this product category.

Digital[ | edit source]

Level 1 Level 2 Level 3

Outbound[ | edit source]

Level 1 Level 2 Level 3
No use cases with Level 2 maturity for this product category.

Open Platform[ | edit source]

Level 1 Level 2 Level 3
No use cases with Level 2 maturity for this product category. No use cases with Level 3 maturity for this product category.

Self-Service and Automation[ | edit source]

Level 1 Level 2 Level 3

Workforce Engagement[ | edit source]

Level 1 Level 2 Level 3
No use cases with Level 1 maturity for this product category. No use cases with Level 2 maturity for this product category.


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