Genesys Use Cases

Click on any of the following to see the documentation for that version:

Genesys Cloud CX

Explore the Genesys Cloud CX Use Cases.

Genesys Engage on-premises

Explore the Genesys Engage On-Premises Use Cases.

PureConnect

Explore the PureConnect Use Cases.

Training Video

Learn how to find the use case you need, from across the Genesys platforms.

Training Video for Genesys Use Cases

Use Cases are the way we visualize great experiences, discover business opportunities, and design solutions.

Architecture Blueprints, also available on this portal, offer the implementation details for these use cases, guaranteeing consistency and interoperability.

Navigating the Use Cases

Use Cases

PureCloud Use Cases

PureConnect Use Cases

PureEngage Cloud Use Cases

PureEngage On-Premises Use Cases

Explore Use Case Benefits

Find use cases according to their stated benefits.

Drilldown by Benefits

Explore Interdependencies

Find lists of interdependencies per use case.

Use case interdependencies

Blueprints

Find downloadable blueprints.

Genesys Blueprints