Cargo query
Showing below up to 50 results in range #101 to #150.
View (previous 50 | next 50) (20 | 50 | 100 | 250 | 500)
| Page | Step | Flow |
|---|---|---|
| CE13/Canonical | Company sends first communication to customer. | |
| CE13/Canonical | Contact list provided by organization... | |
| CE13/Canonical | If no response, customer record included in next pass through contact list – Repeat multiple times | |
| CE13/Canonical | Including channels, pacing, escalation, time between contacts, and max contact attempts | |
| CE14/Canonical | A customer is interacting with the company | |
| CE14/Canonical | Business rules trigger proactive follow-up and identify best/preferred channel... | |
| CE14/Canonical | Company proactively contacts the customer | |
| CE14/Canonical | Customer intent identified | |
| CE14/Canonical | Customer record added to an ongoing outbound campaign | |
| CE14/Canonical | The interaction is abandoned | |
| CE16/Canonical | A customer is looking for information | |
| CE16/Canonical | The agent sees the full email context in desktop | |
| CE16/Canonical | The customer sends an email | |
| CE16/Canonical | The request is sent to the best available agent | |
| CE17/Canonical | A customer is looking for information | |
| CE17/Canonical | Customer asks for escalation if answer is not satisfactory | |
| CE17/Canonical | Customer sends an SMS, social media message, or submits a web form | |
| CE17/Canonical | The agent replies to the customer with a tailored response | |
| CE17/Canonical | The content or question is analyzed, and the best response is sent to the customer | |
| CE18/Canonical | A customer is looking for information | |
| CE18/Canonical | Agent sees full chat session and context in desktop | |
| CE18/Canonical | Customer sends a Chat request | |
| CE18/Canonical | The request is sent to the best available agent | |
| CE19/Canonical | A customer is looking for information | |
| CE19/Canonical | Agent sees full interaction and context in desktop | |
| CE19/Canonical | Customer sends a post on Facebook or twitter request | |
| CE19/Canonical | The agent responds | |
| CE19/Canonical | The request is sent to the best available agent | |
| CE20/Canonical | A customer is looking for information | |
| CE20/Canonical | Agent sees full interaction and context in desktop | |
| CE20/Canonical | Based on customer journey and customer profile, value is determined | |
| CE20/Canonical | The customer sends a request on a digital channel. | |
| CE20/Canonical | The request is sent to the best available agent | |
| CE21/Canonical | Customer and agent talk over the phone | |
| CE21/Canonical | Customer clicks on "ClickToCall" option to initiate a phone call | |
| CE21/Canonical | Customer is browsing on website or mobile app and would like to speak to an agent | |
| CE21/Canonical | The agent is presented with the customer's information and location | |
| CE21/Canonical | The call is routed to the best available agent | |
| CE22/Canonical | Announcement is played to customer and they accept the call | |
| CE22/Canonical | Callback option is provided and customer completes form | |
| CE22/Canonical | Customer is browsing your website or mobile app | |
| CE22/Canonical | Customer is connected to the agent who already has the customer information | |
| CE22/Canonical | Customer selects a callback for 60 minutes from now | |
| CE22/Canonical | One hour later, call is queued up when an agent with the matching skill is available | |
| CE22/Canonical | Outbound call placed to customer | |
| CE23/Canonical | Based on business rules the system decides next action | |
| CE23/Canonical | Customer is right in the middle of the application process and decides to decline. Customer is confused | |
| CE23/Canonical | Customer is trying to apply for a loan online | |
| CE23/Canonical | The system detects that customer has just cancelled the application and probably needs assistance | |
| CE24/Canonical | Agent availability is determined |