Gplus Adapter for WFM - Genesys Documentation

Gplus Adapter for WFM

The Gplus Adapter for WFM provides integration between a Workforce Management system and Genesys contact center solutions. Genesys event data is filtered and aggregated to provide interval activity data and a real-time data feed for the workforce applications.

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This is a draft page; it has not yet been published.

Click on any of the following to see the documentation for that version:

Release Notes

Contains links to the Gplus Adapter for WFM 100.0 Release Notes

Links to the 4 RNs.

Get Started

Requirements Guide

Install and Config

Gplus Adapter for WFM Private Edition Guide

Additional Resources

Gplus Adapter for WFM User Guide

Reporting

Aspect Historical Reports & Real-time Adherence

NICE-IEX Historical Reports & Real-time Adherence

Teleopti Historical Reports & Real-time Adherence

Verint Historical Reports & Real-time Adherence

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