The Gplus Adapters is a software solution that provides seamless integration between an outside software application and Genesys solutions. This combination brings together leading software applications and Genesys' contact center solutions.
The Gplus Adapter for WFM is a software solution that provides integration between a Workforce Management system and Genesys routing solutions. Genesys event data is filtered and aggregated to provide interval activity data and a real-time data feed for the workforce applications.
Requirements for Gplus Adapter for WFM
Contains links to the Gplus Adapter for WFM 9.0 Release Notes