End of Life Cycle Table
From Genesys Documentation
Contents
Important
For EOL items that include links to the announcement, before clicking the link, login to the Genesys Customer Care portal.List of suites, products, and components on the EOL track
Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
---|---|---|---|---|---|---|---|---|---|---|
Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
Genesys Engage on-premises | 3rd Party Fax to iWD Upgrade | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | 3rd Party Work Items | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | 3rd Party Work Items to iWD Upgr. | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Advisor | Product | All versions | April 30, 2024 | October 30, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Agent Advisor | Product | 8.5 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
Genesys Engage on-premises | Agent Connector | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | AIModule for ASR & TTS | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | AIModule for ASR & TTS | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | AIModule for ASR & TTS | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Apple Business Chat Plug-in for WDE | Component | All versions | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | base7 | Product | All versions | 2008 | July 3, 2017 | July 3, 2017 | July 3, 2017 | October 1, 2017 | End of Life Announcement | |
Genesys Engage on-premises | Blue Pumpkin Integration | Product | 7.1 | December 17, 2004 | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | End of Life Announcement | Reached EOS. 7.1 was the only version of this product. |
Genesys Engage on-premises | Call Center Advisor - Mobile Edition | Product | 8.1 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
Genesys Engage on-premises | Call Center Advisor - Mobile Edition | Product | 8.5 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
Genesys Engage on-premises | Call Concentrator | Product | All versions | April 25, 2006 | November 3, 2010 | December 31, 2012 | November 3, 2010 | November 3, 2014 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | Call Qualification Parking | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Call Qualification Parking | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Call Qualification Parking | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | CallPath | Product | All versions | June 30, 2010 | End of Life Announcement | Reached EOS | ||||
Genesys Engage on-premises | CC Analyzer | Product | 7.6 | August 7, 2013 | February 7, 2014 | End of Life Announcement | ||||
Genesys Engage on-premises | CCA Reporting Templates | Component | All versions | May 31, 2019 | January 1970 | January 1970 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | CCON to Info Mart Upgrade | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | CCON to Info Mart Upgrade | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | CCPulse and CCPulse+ | Component | All versions | January 31, 2021 | December 31, 2022 | End of Component Support Announcement | ||||
Genesys Engage on-premises | Chat API (Genesys Mobile Services) | Component | Version 1 | May 15, 2023 | November 15, 2023 | End of Life Announcement | ||||
Genesys Engage on-premises | CIM Platform | Product | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | CIM Platform | Product | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | CIM Platform | Product | 8.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Classification Server | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Classification Server | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Co-browse | Product | All versions | January 19, 2022 | July 19, 2022 | July 19, 2023 | January 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Composer | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Contact Center Analyzer (CCA) | Component | All versions | May 31, 2019 | January 1970 | January 1970 | May 31, 2021 | End of Component Support Announcement | ||
Genesys Engage on-premises | Content Analyzer Plug-in for GAX | Component | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Content Analyzer Plug-in for GAX | Component | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Content Analyzer Plug-in for GAX | Component | 8.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Context Services | Component | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Context Services | Component | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Conversation Manager / Conversation Rules | Product | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Conversation Manager / Conversation Rules | Product | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | CTI AIM (Cisco) | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | CTI AIM (Cisco) | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | CX Contact | Component | 9.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | CX Contact | Product | 9.0 | April 30, 2024 | October 30, 2024 | October 30, 2025 | April 30, 2026 | End of Life Announcement | ||
Genesys Engage on-premises | Data Mart | Component | All versions | May 31, 2019 | January 1970 | January 1970 | May 31, 2021 | |||
Genesys Engage on-premises | Data Modeling Assistant | Component | All versions | May 31, 2019 | January 1970 | January 1970 | May 31, 2021 | |||
Genesys Engage on-premises | Data Sourcer | Component | All versions | May 31, 2019 | January 1970 | January 1970 | May 31, 2021 | |||
Genesys Engage on-premises | Digital Messaging Server | Component | 9.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Discover / Skills Database | Component | 4.3 | July 31, 2019 | January 1970 | January 1970 | December 31, 2019 | End of Component Support Announcement | ||
Genesys Engage on-premises | DMS Driver for Apple Business Chat | Component | 9.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | DMS Drivers for Facebook & Twitter | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | DMS Drivers for Facebook & Twitter | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Email Server | Product | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Enterprise SDK | Product | All versions | May 7, 2010 | November 30, 2020 | May 31, 2021 | Includes only the standalone version of ESDK. | |||
Genesys Engage on-premises | Expert Contact | Product | 7.6 | 2003 | August 1, 2017 | February 1, 2018 | February 1, 2019 | August 1, 2019 | End of Life Announcement | Includes CTI-Less T-Server |
Genesys Engage on-premises | Federated Customer Service | Product | 7.5 | October 10, 2007 | June 4, 2013 | December 4, 2013 | December 4, 2014 | June 4, 2015 | End of Life Announcement | |
Genesys Engage on-premises | Framework to CIM - Upgrade - MS & SS | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys 6.x | Suite | 6.x | 2002 | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | Reached EOS - No exceptions | |
Genesys Engage on-premises | Genesys 7.0 | Suite | 7.0 | 2004 | February 8, 2011 | February 8, 2011 | August 8, 2012 | February 8, 2013 | Reached EOS - No exceptions | |
Genesys Engage on-premises | Genesys 7.1 | Suite | 7.1 | 2005 | February 8, 2011 | February 8, 2011 | August 8, 2012 | February 8, 2013 | End of Life Announcement | Reached EOS - No exceptions |
Genesys Engage on-premises | Genesys 7.2 (all products with exceptions) | Suite | 7.2 | 2006 | February 7, 2012 | August 7, 2012 | August 7, 2013 | February 7, 2014 | See the exceptions listed in the 'Not EOL' table. | |
Genesys Engage on-premises | Genesys 7.5 (all products with exceptions) | Suite | 7.5 | 2007 | February 7, 2012 | August 7, 2012 | August 7, 2013 | February 7, 2014 | See the exceptions listed in the 'Not EOL' table. | |
Genesys Engage on-premises | Genesys 7.6 (all products with 7.6 versions) | Suite | 7.6 | December 24, 2008 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Administrator | Component | All versions | April 30, 2024 | April 30, 2024 | April 30, 2024 | October 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Administrator Extention | Component | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Administrator Extention | Component | 8.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Agent Desktop | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Agent Scripting | Product | 7.2 | May 1, 2016 | December 22, 2017 | June 15, 2018 | June 15, 2019 | December 31, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Agent Scripting | Product | 8.1 | April 21, 2012 | December 22, 2017 | June 15, 2018 | June 15, 2019 | December 31, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Genesys App Automation Platform (GAAP) | Product | 3.5 | July 31, 2020 | December 31, 2020 | December 31, 2021 | July 31, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys App Automation Platform (GAAP) | Product | 3.6 | July 31, 2020 | December 31, 2020 | December 31, 2021 | July 31, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Business Edition Premise (BEP) | Product | All versions | April 30, 2018 | September 30, 2018 | September 30, 2019 | March 31, 2020 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Business Workflow | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Chat | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Chat | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys CIM Platform MS & SS | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys CIM Platform MS & SS | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Co-browse | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Contact Navigator | Product | All versions | 2001 | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | Genesys Customer Interaction Portal (GCIP) | Product | All versions | August 21, 2006 | May 31, 2017 | November 30, 2017 | November 30, 2018 | May 31, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Desktop .NET Toolkit | Product | All versions | November 3, 2008 | November 3, 2008 | November 3, 2009 | November 3, 2009 | Reached EOS | ||
Genesys Engage on-premises | Genesys E-mail | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys E-mail | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Enterprise Knowledge Management (Inquira) | Product | All versions | September 24, 2010 | October 3, 2011 | October 6, 2013 | October 6, 2013 | October 6, 2013 | Reached EOS. Relationship Terminated by Oracle | |
Genesys Engage on-premises | Genesys Enterprise Telephony Software (GETS) | Product | All versions | March 4, 2007 | October 4, 2012 | October 1, 2013 | October 1, 2014 | April 30, 2015 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | Genesys Enterprise Telephony Software (GETS) High Availability (HA) | Product | All versions | 2005 | October 4, 2012 | October 1, 2013 | October 1, 2014 | April 30, 2015 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | Genesys Enterprise Telephony Software (GETS) Server/User | Product | All versions | 2005 | October 4, 2012 | October 1, 2013 | October 1, 2014 | April 30, 2015 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | Genesys Express | Product | 4.2 and earlier | 2002 | April 15, 2009 | April 15, 2009 | April 15, 2009 | April 15, 2009 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | Genesys Express | Product | 4.5 | August 2, 2007 | February 7, 2012 | August 7, 2012 | August 7, 2013 | February 7, 2014 | End of Life Announcement | Reached EOS. Express 4.5 is packaged with 7.5 components. Therefore, 7.5 EOL timeframes are applicable to Genesys Express. |
Genesys Engage on-premises | Genesys Express | Product | 8.0 and earlier | September 2015 | November 19, 2017 | May 19, 2018 | May 19, 2019 | November 19, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Express Agent Scripting | Product | 4.6 | May 1, 2016 | December 22, 2017 | June 15, 2018 | June 15, 2019 | December 31, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Framework Standalone | Product | All versions | October 1, 2015 | April 30, 2016 | December 31, 2016 | December 31, 2017 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Info Mart | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Info Mart | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Info Mart | Product | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Interaction SDK (ISDK) including Genesys Integration Server (GIS) | Component | All versions | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Interactive Insights (GI2) | Product | 7.6 | September 26, 2008 | January 1, 2016 | June 30, 2016 | December 31, 2016 | December 31, 2017 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Interactive Insights (GI2) | Product | 8.0 | September 27, 2010 | January 1, 2016 | June 30, 2016 | December 31, 2016 | December 31, 2017 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Interactive Insights (GI2) | Product | 8.1.0 | October 7, 2011 | January 1, 2016 | June 30, 2016 | December 31, 2016 | December 31, 2017 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Interactive Insights (GI2) | Product | 8.1.1 | May 24, 2012 | January 1, 2016 | June 30, 2016 | December 31, 2016 | December 31, 2017 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Interactive Insights (GI2) | Product | 8.1.x | February 25, 2016 | January 25, 2019 | July 24, 2019 | July 28, 2020 | January 24, 2021 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Interactive Insights (GI2) | Product | 8.5 | February 25, 2016 | January 25, 2019 | July 24, 2019 | January 1, 1970 | January 24, 2021 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Interactive Insights iWD | Product | 7.6 | December 7, 2010 | January 1, 2016 | June 30, 2016 | December 31, 2016 | December 31, 2017 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Interactive Insights iWD | Product | 8.0 | March 11, 2011 | January 1, 2016 | June 30, 2016 | December 31, 2016 | December 31, 2017 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Interactive Insights iWD | Product | 8.1 | December 21, 2015 | March 30, 2020 | September 30, 2020 | September 30, 2021 | March 30, 2022 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Knowledge Centre | Product | All versions | September 30, 2023 | December 30, 2023 | September 30, 2024 | September 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Media Server | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Media Server (RM, MCP, RS, T-Server CUCM, GAX plugin, MIB) | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Messaging for WeChat | Product | 9.0 | April 30, 2020 | October 30, 2020 | October 30, 2021 | April 30, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Mobile Engagement | Product | 8.1 | May 15, 2023 | May 15, 2023 | December 31, 2023 | December 31, 2023 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Mobile Services | Component | Version 8.1 | May 15, 2023 | May 15, 2023 | August 31, 2023 | August 31, 2023 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Performance DNA | Product | All versions | August 21, 2023 | August 21, 2023 | November 30, 2024 | May 31, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Pulse | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys PureEngage Interaction Workspace SIP Endpoint | Product | 8.0 | 2013 | September 7, 2018 | March 7, 2019 | March 7, 2020 | September 7, 2020 | End of Life Announcement | |
Genesys Engage on-premises | Genesys PureEngage SIP Endpoint Connector | Product | 8.1 | 2013 | September 7, 2018 | March 7, 2019 | March 7, 2020 | September 7, 2020 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Quality Management (Zoom) | Product | All versions | July 23, 2010 | July 29, 2016 | January 1, 2017 | January 1, 2018 | July 1, 2018 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Rules Development Tool | Component | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Rules System | Component | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Skills Assessor | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Skills Assessor | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Skills Assessor | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Skills Management | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Skills Management | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys SMS | Product | All versions | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Social Engagement | Product | 8.5.1 and earlier | December 17, 2010 | October 12, 2016 | April 12, 2017 | April 12, 2018 | October 12, 2018 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Softphone | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Softphone | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Training Manager | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Training Manager | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Training Manager | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Training Manager | Product | All versions | August 21, 2023 | August 21, 2023 | November 30, 2024 | May 31, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Universal SDK | Product | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Universal SDK | Product | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Video Gateway | Product | All versions | June 12, 2015 | April 3, 2017 | October 3, 2017 | October 3, 2018 | April 3, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Genesys Voice Platform | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Voice Platform | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Voice Platform | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Voice Platform (CCP, MRCP, CTIC, SSG) | Product | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Web Engagement | Product | All versions | April 17, 2020 | October 17, 2020 | October 31, 2021 | December 31, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Web Media | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Web Media | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Workforce Management | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Genesys Workforce Management | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter fo MSCRM Email & Activity Routing | Product | 7.6 | January 27, 2009 | July 3, 2017 | November 30, 2017 | July 3, 2017 | October 1, 2018 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter fo MSCRM Email & Activity Routing | Product | 8.0 | February 17, 2012 | July 3, 2017 | November 30, 2017 | July 3, 2017 | October 1, 2018 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 4.2 and earlier | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | End of Life Announcement | Reached EOS | |
Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 4.5 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 5.0 | August 2011 thru July 2013 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 5.1 | August 2011 thru July 2013 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 5.2 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 5.3 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 5.4 | April 17, 2020 | October 17, 2020 | October 31, 2021 | December 31, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 6.0 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 6.1 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 6.2 | May 31, 2020 | November 30, 2020 | December 31, 2021 | May 31, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Aspect WFM | Product | 7 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for IEX TotalView | Product | 5.4 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for IEX TotalView | Product | 6.0 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for IEX TotalView | Product | 6.1 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for IEX TotalView | Product | 6.2 | May 31, 2020 | November 30, 2020 | December 31, 2021 | May 31, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for IEX WFM | Product | 4.2 and earlier | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | [httpsEnd of Life Announcement | Reached EOS | |
Genesys Engage on-premises | Gplus Adapter for IEX WFM | Product | 4.5 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for IEX WFM | Product | 5.0 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for IEX WFM | Product | 5.1 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for IEX WFM | Product | 5.2 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for IEX WFM | Product | 5.3 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for IEX WFM | Product | 7 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Microsoft | Product | 7.6 | January 27, 2009 | July 3, 2017 | November 30, 2017 | July 3, 2017 | October 1, 2018 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | Gplus Adapter for Microsoft | Product | 8.0 | February 17, 2012 | July 3, 2017 | November 30, 2017 | July 3, 2017 | October 1, 2018 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | Gplus Adapter for Microsoft | Product | All versions | 2004 | September 30, 2009 | September 30, 2009 | End of Life Announcement | Reached EOS | ||
Genesys Engage on-premises | Gplus Adapter for Microsoft Dynamics CRM | Product | 7.6 | November 4, 2008 | July 3, 2017 | November 30, 2017 | July 3, 2017 | October 1, 2018 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for PeopleSoft | Product | 7.2 | December 16, 2006 | December 26, 2008 | June 30, 2009 | December 31, 2010 | December 31, 2011 | Reached EOS | |
Genesys Engage on-premises | Gplus Adapter for PeopleSoft | Product | All versions | 2002 | December 26, 2008 | June 30, 2009 | November 30, 2009 | December 31, 2010 | Reached EOS | |
Genesys Engage on-premises | Gplus Adapter for SAP Analytics | Product | 7.5 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | |||
Genesys Engage on-premises | Gplus Adapter for SAP Analytics | Product | All versions | April 21, 2023 | October 31, 2023 | October 31, 2024 | April 21, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for SAP CRM | Product | 7.1 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for SAP ERP | Product | 7.1 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for SAP ERP | Product | All versions | April 21, 2023 | October 31, 2023 | October 31, 2024 | April 21, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Siebel 2000 | Product | All versions | January 5, 2009 | January 31, 2009 | September 30, 2009 | September 30, 2010 | Reached EOS | ||
Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 6.x | January 5, 2009 | January 31, 2009 | September 30, 2009 | September 30, 2010 | Reached EOS | ||
Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 7.0 | March 1, 2005 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 7.1 | December 1, 2005 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 7.2 | April 1, 2007 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 4.2 and earlier | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | End of Life Announcement | Reached EOS | |
Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 4.5 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 5.0 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 5.1 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 5.2 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 5.3 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 5.4 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 6.0 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 6.1 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 6.2 | May 31, 2020 | November 30, 2020 | December 31, 2021 | May 31, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Teleopti WFM | Product | 7 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 4.2 and earlier | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | End of Life Announcement | Reached EOS | |
Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 4.5 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 5.0 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 5.1 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 5.2 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 5.3 | August 2011 thru July 2013 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 5.4 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 6.0 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 6.1 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 6.2 | May 31, 2020 | November 30, 2020 | December 31, 2021 | May 31, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Adapter for Verint WFM | Product | 7 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Data Access for SAP | Product | All versions | April 21, 2023 | October 31, 2023 | October 31, 2024 | April 21, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Media Routing for Siebel | Product | 7.2 | April 1, 2007 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus SAP E-mail Option | Product | All versions | April 21, 2023 | October 31, 2023 | October 31, 2024 | April 21, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus SAP Work Items Option | Product | All versions | April 21, 2023 | October 31, 2023 | October 31, 2024 | April 21, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus SFDC | Product | 8.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Gplus Siebel E-mail Option | Product | 7.2 | April 1, 2007 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Siebel Work Items | Product | 7.2 | April 1, 2007 | July 3, 2017 | December 31, 2017 | December 31, 2018 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Gplus Universal Adapter for WFM | Product | 6.0 | May 31, 2020 | May 31, 2020 | May 31, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | GVP - Multi-tenancy | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | GVP - Multi-tenancy | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | GVP - Quality Advisor | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | GVP - Video | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | GVP H323 Interface | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | GVP Network Management | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | GVP: Voice App. Reporter SDK | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - AIModule for ASR & TTS | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - AIModule for ASR & TTS | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - AIModule for ASR & TTS | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - CCON HA - Info Mart Upg. | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - CCON HA - Info Mart Upg. | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - CIM Platform | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - CIM Platform | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - CIM Platform | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - CTI AIM (Cisco) | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - CTI AIM (Cisco) | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - Genesys Info Mart | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - Genesys Info Mart | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - Genesys Media Server | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - Genesys Voice Platform | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - Genesys Voice Platform | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - Genesys Voice Platform | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - GVP - Multi-tenancy | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - GVP - Multi-tenancy | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - GVP - Quality Advisor | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - GVP - Video | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - GVP - Video | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - GVP H323 Interface | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - GVP Network Management | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - ICON Voice | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - IVR Connector | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | HA - SIP Qualification & Parking | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Hyperion Interactive Reporting | Product | All versions | February 7, 2012 | August 27, 2012 | August 27, 2013 | February 27, 2014 | End of Life Announcement | Reached EOS. Includes Brio | |
Genesys Engage on-premises | IBM Websphere Voice Server (WVS) | Product | All versions | September 30, 2009 | September 30, 2009 | December 30, 2010 | December 30, 2010 | Reached EOS | ||
Genesys Engage on-premises | ICON Voice | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Informiam Contact Center Advisor /Workforce Option | Product | 3.1 | February 7, 2012 | August 7, 2012 | August 7, 2013 | February 7, 2014 | |||
Genesys Engage on-premises | Informiam Contact Center Advisor /Workforce Option | Product | v3.0 | February 7, 2012 | August 7, 2012 | August 7, 2013 | February 7, 2014 | Reached EOS | ||
Genesys Engage on-premises | Informiam Frontline Advisor/Agent Option | Product | All versions | February 7, 2012 | February 7, 2012 | August 7, 2013 | February 7, 2014 | Reached EOS (all versions - 2.8, 3.0 and 3.1) | ||
Genesys Engage on-premises | Informiam Historical Option | Product | 2.9 | February 7, 2012 | February 7, 2012 | August 7, 2013 | February 7, 2014 | Reached EOS | ||
Genesys Engage on-premises | Informiam Platform | Product | 3.1 | February 7, 2012 | February 7, 2012 | August 7, 2013 | February 7, 2014 | Reached EOS | ||
Genesys Engage on-premises | intelligent Workload Distribution (iWD) | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | intelligent Workload Distribution (iWD) | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | intelligent Workload Distribution (iWD) | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Intelligent Workload Distribution (IWD) | Product | 8.5 | 2014 | July 31, 2023 | January 31, 2024 | January 31, 2025 | July 31, 2025 | End of Life Announcement | |
Genesys Engage on-premises | Interaction Concentrator | Component | 8.0 | May 17, 2023 | May 17, 2023 | November 30, 2023 | November 30, 2023 | End of Life Announcement | ||
Genesys Engage on-premises | Interaction Routing Designer (IRD) | Product | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Interaction Server & Interaction Server Proxy (Interaction Management) | Component | 8.0 | January 20, 2022 | January 20, 2022 | January 20, 2023 | January 20, 2023 | End of Life Announcement | ||
Genesys Engage on-premises | Interaction Server & Interaction Server Proxy (Interaction Management) | Component | 8.1 | January 20, 2022 | January 20, 2022 | January 20, 2023 | January 20, 2023 | End of Life Announcement | ||
Genesys Engage on-premises | Interaction Server & Interaction Server Proxy (Interaction Management) | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Interaction Workspace | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Interaction Workspace | Product | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Interaction Workspace AIC Upgrade | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Interaction Workspace GAD Upgrade | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Internet Contact Solution | Product | All versions | 2002 | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | Reached EOS, per Genesys 6.x EOL timeframe. | |
Genesys Engage on-premises | IP Media Xchange | Product | All versions | January 20, 2006 | April 1, 2006 | April 1, 2008 | April 1, 2008 | Reached EOS | ||
Genesys Engage on-premises | IVR Driver for "Envox ShowNTel" and "Envox" | Component | All versions | May 30, 2007 | October 4, 2012 | October 4, 2012 | October 4, 2012 | October 4, 2013 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | IVR Driver for Aspect | Component | All versions | May 30, 2007 | October 4, 2012 | October 4, 2012 | October 4, 2012 | October 4, 2013 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | IVR Driver for Avaya Conversant | Component | All versions | December 16, 2009 | October 4, 2012 | October 4, 2012 | October 4, 2012 | October 4, 2013 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | IVR Driver for Edify | Component | All versions | December 16, 2009 | October 4, 2012 | April 4, 2013 | April 4, 2014 | April 4, 2014 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | IVR Driver for IBM WebSphere Voice Response for Windows | Component | All versions | May 30, 2007 | October 4, 2012 | October 4, 2012 | October 4, 2012 | October 4, 2013 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | IVR Driver for InterVoice - Brite | Component | All versions | December 9, 2003 | October 4, 2012 | October 4, 2012 | October 4, 2012 | October 4, 2012 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | IVR Driver for Microsoft Speech Server | Component | All versions | May 30, 2007 | October 4, 2012 | October 4, 2012 | October 4, 2012 | October 4, 2012 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | IVR Driver for Periphonics | Product | All versions | December 16, 2009 | October 4, 2012 | October 4, 2012 | April 4, 2013 | October 4, 2013 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | IVR Integration Application for WVR | Product | All versions | June 1, 2005 | October 4, 2012 | October 4, 2012 | October 4, 2012 | October 4, 2012 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | IVR SDK | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | IVR SDK | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | iWD - Back Office | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | iWD - Back Office | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | iWD - Back Office | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | iWD Capture Adapter - JMS | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | iWD Capture Adapter - JMS | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2019 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | iWD Capture Adapter - MQSeries | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | License Reporting Manager | Product | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | LivePerson Adapter | Product | All versions | 2009 | August 21, 2015 | February 21, 2016 | January 1, 1970 | August 21, 2017 | End of Life Announcement | |
Genesys Engage on-premises | LivePerson Service | Product | All versions | 2009 | August 21, 2015 | February 21, 2016 | January 1, 1970 | August 21, 2017 | End of Life Announcement | |
Genesys Engage on-premises | Load Distribution Server | Component | 6.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Load Distribution Server | Component | 7.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Load Distribution Server | Component | 7.2 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Management Framework | Component | 6.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Management Framework | Component | 7.2 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Management Framework | Component | 7.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Management Framework | Component | 7.6 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Management Framework | Component | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Management Framework | Component | 8.1 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Network Callback | Product | 7.1 | April 28, 2005 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 30, 2018 | ||
Genesys Engage on-premises | Network SIP Server | Component | 7.5 | November 6, 2018 | May 6, 2019 | End of Life Announcement | Will be announced when dates for G9 are known | |||
Genesys Engage on-premises | Network T-Server for AT&T | Component | All versions | November 30, 2021 | November 30, 2021 | December 31, 2023 | December 31, 2023 | End of Life Announcement | ||
Genesys Engage on-premises | Network T-Server for Deutsche Telekom | Component | All versions | November 30, 2021 | November 30, 2021 | December 31, 2023 | December 31, 2023 | End of Life Announcement | ||
Genesys Engage on-premises | Network T-Server for MCI | Component | All versions | November 30, 2021 | November 30, 2021 | December 31, 2023 | December 31, 2023 | End of Life Announcement | ||
Genesys Engage on-premises | Network T-Server ISCP | Component | All versions | May 15, 2021 | May 15, 2021 | May 15, 2021 | May 15, 2022 | EOCS Announcement | ||
Genesys Engage on-premises | Network T-Server Sprint | Component | All versions | May 15, 2021 | May 15, 2021 | May 15, 2021 | May 15, 2022 | EOCS Announcement | ||
Genesys Engage on-premises | Nuance | Product | All versions | July 30, 2024 | June 30, 2025 | June 30, 2026 | June 30, 2026 | End of Life Announcement | ||
Genesys Engage on-premises | Nuance Adaptive Grammar Engine | Product | 5.0 | June 17, 2009 | May 27, 2016 | March 31, 2012 | September 30, 2013 | September 30, 2014 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | Nuance ASR | Product | 8.x | February 7, 2012 | March 31, 2012 | December 31, 2011 | March 31, 2013 | Reached EOS | ||
Genesys Engage on-premises | Nuance Dial Modes Core | Product | 2.0 | April 30, 2020 | April 30, 2020 | April 30, 2020 | April 30, 2020 | End of Life Announcement | ||
Genesys Engage on-premises | Nuance Dialog Modules | Product | 5.0 | June 17, 2009 | May 27, 2016 | March 31, 2012 | September 30, 2013 | September 30, 2014 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | Nuance Dialog Modules | Product | 5.2 | March 19, 2012 | May 27, 2016 | March 31, 2012 | September 30, 2013 | September 30, 2014 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | Nuance Dialog Modules Address | Product | 5.2 | March 19, 2012 | May 27, 2016 | March 31, 2012 | September 30, 2013 | September 30, 2014 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | Nuance Dialog Modules Name | Product | 5.2 | March 19, 2012 | May 27, 2016 | March 31, 2012 | September 30, 2013 | September 30, 2014 | End of Life Announcement | Reached EOS |
Genesys Engage on-premises | Nuance Employee Productivity Suite (EPS) | Product | All versions | November 3, 2010 | November 3, 2010 | May 3, 2011 | November 3, 2012 | End of Life Announcement | Reached EOS | |
Genesys Engage on-premises | Nuance Evaluation Studio | Product | 10 | April 30, 2020 | April 30, 2020 | April 30, 2020 | April 30, 2020 | End of Life Announcement | ||
Genesys Engage on-premises | Nuance FreeSpeech | Product | R10 | April 30, 2020 | January 1970 | January 1970 | October 31, 2020 | End of Life Announcement | ||
Genesys Engage on-premises | Nuance NADM | Product | 5.0 | April 30, 2020 | January 1970 | January 1970 | April 30, 2020 | End of Life Announcement | ||
Genesys Engage on-premises | Nuance NDM | Product | 5.2 | April 30, 2020 | January 1970 | January 1970 | April 30, 2020 | End of Life Announcement | ||
Genesys Engage on-premises | Nuance Open Call Steering (OCS) | Product | All versions | November 3, 2010 | November 3, 2010 | November 3, 2010 | November 3, 2010 | End of Life Announcement | Reached EOS | |
Genesys Engage on-premises | Nuance Open Speech Attendant (OSA) | Product | All versions | November 3, 2010 | November 3, 2010 | May 3, 2011 | November 3, 2012 | End of Life Announcement | Reached EOS | |
Genesys Engage on-premises | Nuance OSDM | Product | 7.2 | April 30, 2020 | January 1970 | January 1970 | April 30, 2020 | End of Life Announcement | ||
Genesys Engage on-premises | Nuance OSDM – all types | Product | 2.x | February 7, 2012 | March 31, 2013 | December 31, 2012 | March 31, 2014 | Reached EOS | ||
Genesys Engage on-premises | Nuance OSR | Product | 3.0 | February 7, 2012 | March 31, 2012 | December 31, 2011 | March 31, 2013 | Reached EOS | ||
Genesys Engage on-premises | Nuance Prompt Sculptor | Product | 3.x | February 7, 2012 | March 31, 2013 | December 31, 2012 | March 31, 2014 | Reached EOS | ||
Genesys Engage on-premises | Nuance Real Speak TTS Lang | Product | 3.5.1 | January 1, 2014 | January 1, 2014 | January 1, 2016 | January 1, 2016 | Reached EOS | ||
Genesys Engage on-premises | Nuance RealSpeak | Product | 3.0 | January 1, 2014 | January 1, 2014 | January 1, 2016 | January 1, 2016 | Reached EOS | ||
Genesys Engage on-premises | Nuance RealSpeak | Product | 4.0 | February 7, 2012 | March 31, 2012 | December 31, 2011 | March 31, 2013 | Reached EOS | ||
Genesys Engage on-premises | Nuance RealSpeak | Product | 4.5 | February 7, 2012 | December 31, 2013 | December 31, 2012 | March 31, 2014 | Reached EOS | ||
Genesys Engage on-premises | Nuance Recognizer | Product | 10 | April 30, 2020 | October 30, 2020 | October 30, 2021 | June 30, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | Nuance Recognizer | Product | 9.0 | November 27, 2007 | May 27, 2016 | March 31, 2017 | December 31, 2016 | March 31, 2018 | End of Life Announcement | |
Genesys Engage on-premises | Nuance ScanSoft & SpeechWorks OSDM all types | Product | 2.0 | January 1, 2014 | January 1, 2014 | January 1, 2016 | January 1, 2016 | Reached EOS | ||
Genesys Engage on-premises | Nuance Speechify TTS | Product | 3.0 | January 1, 2014 | January 1, 2014 | January 1, 2016 | January 1, 2016 | Reached EOS | ||
Genesys Engage on-premises | Nuance SpeechSecure | Product | All versions | November 3, 2010 | November 3, 2010 | December 30, 2010 | December 30, 2010 | End of Life Announcement | Reached EOS | |
Genesys Engage on-premises | Nuance Verifier | Product | 4.0 | February 7, 2012 | March 31, 2012 | December 31, 2011 | September 30, 2013 | Reached EOS | ||
Genesys Engage on-premises | Nuance Verifier | Product | 4.1 | February 7, 2012 | June 30, 2013 | March 31, 2013 | June 30, 2014 | Reached EOS | ||
Genesys Engage on-premises | Nuance Vocalizer | Product | 5.0 | November 10, 2010 | May 27, 2016 | March 31, 2017 | December 31, 2016 | March 31, 2018 | End of Life Announcement | |
Genesys Engage on-premises | Nuance Vocalizer | Product | 5.7 | August 5, 2013 | August 27, 2016 | September 30, 2017 | June 30, 2017 | September 30, 2018 | ||
Genesys Engage on-premises | Nuance Vocalizer TTS | Product | 6 | April 30, 2020 | October 30, 2020 | October 30, 2021 | June 30, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | Nuance VocalPassword | Product | 10 | April 30, 2020 | January 1970 | January 1970 | October 31, 2020 | End of Life Announcement | ||
Genesys Engage on-premises | Open Speech Dialog | Product | 1.2 | January 1, 2012 | January 1, 2012 | March 31, 2012 | March 31, 2012 | Reached EOS | ||
Genesys Engage on-premises | Open Speech Dialog | Product | 1.4 | January 1, 2012 | January 1, 2012 | March 31, 2012 | March 31, 2012 | Reached EOS | ||
Genesys Engage on-premises | OpenIN | Product | All versions | 2008 | July 3, 2017 | July 3, 2017 | July 3, 2017 | October 1, 2017 | End of Life Announcement | |
Genesys Engage on-premises | Orchestration Server | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Outbound Contact server | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Outbound Upgrd - Preview to Voice | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Platform SDK (PSDK) | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Platform SDK (PSDK) | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Platform SDK (PSDK) | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Polycom IP 7000 Conference Phone | Product | May 31, 2019 | June 30, 2019 | June 30, 2019 | June 30, 2019 | ||||
Genesys Engage on-premises | Predictive Routing | Product | November 25, 2022 | November 25, 2022 | November 25, 2023 | May 25, 2024 | End of life Announcement | |||
Genesys Engage on-premises | Real-time Metrics Engine | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Real-time Metrics Engine | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Recording Connector | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | SAP BusinessObjects Enterprise (BOE) | Product | 3.1 | January 1, 2016 | June 30, 2016 | December 31, 2015 | December 31, 2017 | |||
Genesys Engage on-premises | SIP Endpoint Connector | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | SIP Endpoint SDK (SIP endpoint connector) | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | SIP Endpoint SDK (SIP endpoint connector) | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | SIP Endpoint SDK (SIP endpoint connector) | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | SIP Feature Server / SIP Voicemail | Product | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | SIP Qualification & Parking | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | SIP Server/Network SIP Server | Component | 7.6 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | SIP Server/Network SIP Server | Component | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | Skype for Business (T-Server) | Component | All versions | August 17, 2023 | August 17, 2023 | December 31, 2023 | December 31, 2024 | End of Life Announcement | updating the End of Support date to December 2024 | |
Genesys Engage on-premises | SMS Server | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | SNMP | Product | 8.0 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | SNMP Master Agent | Product | All versions | May 10, 2013 | February 21, 2023 | March 31, 2023 | September 30, 2023 | September 30, 2023 | End of Life Announcement | |
Genesys Engage on-premises | Social Media Plug-in for WDE (Facebook & Twitter) | Component | 8.5 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Speech & Text Analytics (SpeechMiner) | Component | 8.0 | June 1, 2012 | April 30, 2018 | October 30, 2018 | October 30, 2019 | April 30, 2020 | End of Life Announcement | All customers should migrate to the latest versions of SpeechMiner (for example, 8.5.511+). |
Genesys Engage on-premises | Speech & Text Analytics (SpeechMiner) | Component | 8.1 | June 1, 2012 | April 30, 2018 | October 30, 2018 | October 30, 2019 | April 30, 2020 | End of Life Announcement | All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+). |
Genesys Engage on-premises | Speech & Text Analytics (SpeechMiner) | Component | 8.5.0 | June 1, 2012 | April 30, 2018 | October 30, 2018 | October 30, 2019 | April 30, 2020 | End of Life Announcement | All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+). |
Genesys Engage on-premises | Speech & Text Analytics (SpeechMiner) | Component | 8.5.2 | June 1, 2012 | April 30, 2018 | October 30, 2018 | October 30, 2019 | April 30, 2020 | End of Life Announcement | All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+). |
Genesys Engage on-premises | Speech & Text Analytics (SpeechMiner) | Component | 8.5.3 | June 1, 2012 | April 30, 2018 | October 30, 2018 | October 30, 2019 | April 30, 2020 | End of Life Announcement | All customers should migrate to the latest versions of SpeechMiner (i.e. 8.5.511+). |
Genesys Engage on-premises | Speech and Text Analytics | Product | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Speech and Text Analytics | Product | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | SpeechWorks OSR 2.x / 3.x | Product | 6.5 | April 30, 2020 | January 1970 | January 1970 | April 30, 2020 | End of Life Announcement | ||
Genesys Engage on-premises | SpeechWorks OSR 2.x / 3.x | Product | 7.0 | April 30, 2020 | January 1970 | January 1970 | April 30, 2020 | End of Life Announcement | ||
Genesys Engage on-premises | SWMS | Product | 3.1 | February 7, 2012 | March 31, 2012 | December 31, 2011 | March 31, 2013 | Reached EOS | ||
Genesys Engage on-premises | T-Lib SDK | Product | All versions | March 1, 2007 | March 1, 2007 | March 1, 2010 | March 1, 2010 | Reached EOS | ||
Genesys Engage on-premises | T-Server for Aastra / Mitel MX-ONE Support | Component | All versions | April 15, 2021 | April 15, 2021 | December 31, 2022 | December 31, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | T-Server for Alcatel OmniPCX Office (OXO) / A4200 | Component | All versions | November 7, 2008 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
Genesys Engage on-premises | T-Server for Aspect ACD | Component | All versions | January 30, 2008 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
Genesys Engage on-premises | T-Server for Avaya INDeX | Component | All versions | March 28, 2008 | August 31, 2016 | August 31, 2016 | December 31, 2016 | December 31, 2016 | End of Life Announcement | |
Genesys Engage on-premises | T-Server for Broadsoft Broadworks | Component | All versions | November 30, 2021 | November 30, 2021 | December 31, 2023 | December 31, 2023 | End of Life Announcement | ||
Genesys Engage on-premises | T-Server for Cisco Unified Contact Center Enterprise (UCCE) | Component | All versions | April 30, 2010 | August 31, 2016 | August 31, 2016 | December 31, 2016 | December 31, 2016 | End of Life Announcement | |
Genesys Engage on-premises | T-server for EADS M6500 | Component | All versions | July 27, 2007 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
Genesys Engage on-premises | T-Server for EADS Telecom Intecom M6880 (PointSpan) | Component | All versions | January 30, 2008 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
Genesys Engage on-premises | T-Server for Huawei NGN UAP8100 | Component | All versions | September 5, 2008 | August 31, 2016 | August 31, 2016 | December 31, 2016 | December 31, 2016 | End of Life Announcement | |
Genesys Engage on-premises | T-Server for Mitel MiTAI Support | Component | All versions | August 30, 2019 | August 30, 2019 | August 30, 2019 | September 15, 2019 | End of Life Announcement | ||
Genesys Engage on-premises | T-Server for Mitel MiVoice 5000 | Component | All versions | April 15, 2021 | April 15, 2021 | December 31, 2022 | December 31, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | T-Server for Nortel Communication Server | Component | All versions | November 30, 2021 | November 30, 2021 | December 31, 2023 | December 31, 2023 | End of Life Announcement | ||
Genesys Engage on-premises | T-Server for Nortel Communication Server 1000 | Component | All versions | January 30, 2008 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
Genesys Engage on-premises | T-Server for Nortel Communication Server 2000/2100 - X.25 flavor only (CS2K) | Component | All versions | January 30, 2008 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
Genesys Engage on-premises | T-Server for Siemens Hicom 300E/300H | Component | All versions | January 30, 2008 | August 31, 2016 | August 31, 2016 | December 31, 2016 | December 31, 2016 | End of Life Announcement | |
Genesys Engage on-premises | T-Server for Siemens HiPath DX | Component | All versions | May 27, 2010 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
Genesys Engage on-premises | T-Server for Spectrum | Component | All versions | January 30, 2008 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
Genesys Engage on-premises | T-Server for Tadiran Coral | Component | All versions | April 30, 2010 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 31, 2018 | End of Life Announcement | |
Genesys Engage on-premises | T-Server for Unify Siemens HiPath | Component | All versions | November 30, 2021 | November 30, 2021 | January 31, 2023 | January 31, 2023 | End of Life Announcement | ||
Genesys Engage on-premises | Talker V | Component | All versions | January 31, 2021 | January 31, 2021 | January 31, 2021 | December 31, 2021 | End of Component Support Announcement | ||
Genesys Engage on-premises | Telisma TeliSpeech | Product | All versions | November 3, 2010 | December 30, 2010 | December 30, 2010 | December 30, 2010 | Reached EOS | ||
Genesys Engage on-premises | UC Connector | Component | 8.0 | September 10, 2021 | February 28, 2022 | August 31, 2022 | August 31, 2022 | End of life Announcement | ||
Genesys Engage on-premises | Universal Callback Server and Voice Callback | Product | All versions | April 28, 2005 | August 31, 2016 | February 28, 2017 | February 28, 2018 | August 30, 2018 | End of Life Announcement | |
Genesys Engage on-premises | Universal Contact Server | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Universal Contact Server | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Universal Contact Server Manager | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Universal Contact Server Proxy | Component | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Universal Routing Server | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Virtual Hold Platform | Product | 8 | March 31, 2022 | April 30, 2022 | December 31, 2022 | December 31, 2023 | End of Life Announcement | ||
Genesys Engage on-premises | Virtual Hold Rendezvous, Concierge, CTI Adapter, IVR Adapter | Product | 6.0 | 2010 | February 28, 2019 | January 1, 2018 | February 28, 2019 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Virtual Hold Rendezvous, Concierge, CTI Adapter, IVR Adapter | Product | 7.0 | 2010 | February 28, 2019 | January 1, 2018 | February 28, 2019 | June 30, 2019 | End of Life Announcement | |
Genesys Engage on-premises | Virtual Hold Software Suite | Product | 6.6 | March 1, 2019 | January 15, 2019 | March 1, 2019 | June 30, 2019 | End of Life Announcement | ||
Genesys Engage on-premises | Virtual Hold WebConnect | Product | All versions | August 31, 2015 | August 31, 2015 | August 31, 2015 | December 31, 2015 | End of Life Announcement | ||
Genesys Engage on-premises | Voice Genie Nuance ASR | Product | 7.0 | April 30, 2020 | January 1970 | January 1970 | April 30, 2020 | End of Life Announcement | ||
Genesys Engage on-premises | Voice Treatment Option (including Express VTO) | Product | All versions | June 2002 | August 28, 2013 | February 28, 2014 | February 28, 2015 | August 28, 2015 | End of Life Announcement | |
Genesys Engage on-premises | VoiceGenie | Product | 7.0 | October 15, 2020 | October 15, 2020 | October 15, 2020 | October 15, 2020 | End of Life Announcement | ||
Genesys Engage on-premises | VoiceGenie | Product | 7.2 | October 15, 2020 | October 15, 2020 | December 31, 2021 | December 31, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | Web Callback | Product | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Web Callback | Product | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Web Collaboration Option | Product | 8.0 | May 31, 2019 | November 30, 2020 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Web Collaboration Option | Product | 8.1 | May 31, 2020 | November 30, 2020 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | Web Services and Applications | Component | 8.5 | April 22, 2024 | April 22, 2024 | March 30, 2025 | September 30, 2025 | End of Life Announcement | ||
Genesys Engage on-premises | WebAPI Server | Component | 7.6 and above | August 5, 2019 | August 5, 2019 | August 5, 2021 | August 5, 2021 | End of Life Announcement | ||
Genesys Engage on-premises | WebRTC Service | Product | 8.5 | November 30, 2023 | November 30, 2023 | November 30, 2024 | November 30, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Workforce Management | Component | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Workforce Management | Product | 8.0 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Workforce Management | Product | 8.1 | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
Genesys Engage on-premises | Workforce Management API | Component | 7 | April 11, 2022 | April 11, 2022 | October 31, 2022 | October 31, 2022 | End of Life Announcement | ||
Genesys Engage on-premises | Workspace Web Edition | Component | 8.5 | April 22, 2024 | April 22, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
Genesys Multicloud CX | Co-browse | Product | All versions | January 19, 2022 | July 19, 2022 | July 19, 2023 | January 31, 2024 | End of Life Announcement | ||
Genesys Multicloud CX | Genesys Predictive Engagement | Product | All versions | March 15, 2023 | March 15, 2023 | June 30, 2025 | June 30, 2025 | End of Life Announcement | ||
Genesys Multicloud CX | Nuance | Product | All versions | July 30, 2024 | July 30, 2025 | June 30, 2026 | June 30, 2026 | End of Life Announcement | ||
Genesys Multicloud CX | Predictive Routing | Product | November 25, 2022 | November 25, 2022 | November 25, 2023 | November 25, 2023 | End of life Announcement | |||
PureConnect | AI-powered Forecasting & Scheduling | Component | April 30, 2021 | April 30, 2021 | December 31, 2021 | December 31, 2021 | End of Life Announcement | |||
PureConnect | Interaction Supervisor iPad edition | Product | CIC 4.0 | July 31, 2021 | July 31, 2021 | July 31, 2021 | July 31, 2023 | End of Life Announcement | ||
PureConnect | Interaction Web Portal / Interaction Marquee | Product | CIC 4.0 | July 31, 2021 | July 31, 2021 | July 31, 2021 | October 12, 2021 | End of Life Announcement | ||
PureConnect | Latitude by Genesys 10.0 | Product | SU7 & Prior | April 30, 2020 | October 31, 2020 | April 30, 2021 | October 31, 2021 | End of Life Announcement | ||
PureConnect | Microsoft Outlook Interaction Desktop Add-In | Product | 2010 | July 1, 2020 | September 30, 2021 | January 31, 2022 | End of Life Announcement | |||
PureConnect | PureConnect End of Life Announcement | Product | All versions | May 16, 2022 | January 1, 2024 | August 1, 2024 | July 31, 2025 | End of Life Announcement | August 1, 2024 indicates end of Maintenance Renewals | |
PureConnect | PureConnect Zendesk Screen pop Connector | Product | CIC 4.0 SU4 | March 31, 2014 | August 25, 2017 | February 25, 2018 | February 25, 2019 | August 25, 2020 | End of Life Announcement |
List of products and components that are exceptions to suites that are on the EOL track
Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
---|---|---|---|---|---|---|---|---|---|---|
Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
Genesys Engage on-premises | Advisors Genesys Adapter | Product | ||||||||
Genesys Engage on-premises | Advisors Platform | Product | ||||||||
Genesys Engage on-premises | CC Analyzer/CCPulse+ | Product | 7.5 | December 11, 2008 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
Genesys Engage on-premises | CC Analyzer | Product | 7.2 | January 1, 1970 | January 1, 1970 | |||||
Genesys Engage on-premises | CCPulse+ Templates | Product | 7.2 | |||||||
Genesys Engage on-premises | CC Pulse+ | Product | 7.5 | January 1, 1970 | January 1, 1970 | |||||
Genesys Engage on-premises | Composer | Product | ||||||||
Genesys Engage on-premises | Contact Center/Workforce Advisor | Product | ||||||||
Genesys Engage on-premises | Customer Interaction Portal | Product | Expect to have separate GCIP DR6 | |||||||
Genesys Engage on-premises | eServices/Multimedia | Product | ||||||||
Genesys Engage on-premises | Genesys 8.x (all products) | Suite | 8.x | 2010 | January 1, 1970 | January 1, 1970 | ||||
Genesys Engage on-premises | Genesys Administrator | Component | ||||||||
Genesys Engage on-premises | Genesys Desktop | Product | ||||||||
Genesys Engage on-premises | Genesys Integration Server | Product | Not on EOL track for now; version 7.1 is still needed | |||||||
Genesys Engage on-premises | Genesys Studio | Product | ||||||||
Genesys Engage on-premises | Gplus Adapter for SAP CRM | Product | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
Genesys Engage on-premises | Gplus Adapter for SAP ERP | Product | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
Genesys Engage on-premises | Gplus Data Access for SAP | Product | 7.1 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
Genesys Engage on-premises | HA Proxy | Product | 7.5 | January 1, 1970 | January 1, 1970 | Not on EOL track for now; version still needed | ||||
Genesys Engage on-premises | Informiam Custom Application | Product | Probably already EOL, clean up | |||||||
Genesys Engage on-premises | Informiam Framework | Product | Probably already EOL, clean up | |||||||
Genesys Engage on-premises | Interaction Concentrator | Product | ||||||||
Genesys Engage on-premises | Interaction SDK | Product | ||||||||
Genesys Engage on-premises | Intraday Advisor | Product | Never came out as a product, need to clean up | |||||||
Genesys Engage on-premises | IP TServers | Component | ||||||||
Genesys Engage on-premises | IVR Driver for Avaya MPS | Component | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
Genesys Engage on-premises | IVR Driver for IBM WebSphere Voice Response for AIX | Component | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
Genesys Engage on-premises | IVR SDK | Product | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
Genesys Engage on-premises | IVR Server | Product | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
Genesys Engage on-premises | Management Framework | Product | ||||||||
Genesys Engage on-premises | Network Tservers | Component | ||||||||
Genesys Engage on-premises | Outbound Contact | Product | ||||||||
Genesys Engage on-premises | Platform SDK | Product | ||||||||
Genesys Engage on-premises | Real-Time Metrics Engine | Product | ||||||||
Genesys Engage on-premises | Reporting Templates | Product | 7.2 | May 1, 2006 | January 1, 1970 | January 1, 1970 | ||||
Genesys Engage on-premises | Simulator Test Toolkit | Product | 8.0 | June 27, 2011 | January 1, 1970 | This is the latest 8.x release | ||||
Genesys Engage on-premises | UC Connect | Product | ||||||||
Genesys Engage on-premises | Universal Routing | Product | ||||||||
Genesys Engage on-premises | Universal Workflow | Product | ||||||||
Genesys Engage on-premises | VoiceGenie | Product | 7.2 | January 1, 1970 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
Genesys Multicloud CX | Cloud Contact Center Chat | Product | July 1, 2021 | July 1, 2021 | July 1, 2021 | December 31, 2021 | Cloud Service Feature Deprecation |
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