About content offers

Learn how to create a content offer that engages customers and prompts them to take a pre-defined action.

Overview

Find out what a content offer is and how it works in Genesys Predictive Engagement.

• Content offers overview
• How content offers work
• [[ATC/Current/AdminGuide/Content_offers_in_the_Action_Library|]]

Create and publish a content offer

Learn how to create a content offer and then publish it for use with action maps.

• Video: Create a content offer
• Create a content offer
• Design the verbiage and visual styling
• Content options
• Style options
• Publish a content offer

Use a content offer with an action map

Learn how to use a content offer with an action map.

• Use a content offer with an action map

Monitor a content offer

Learn about the tools you can use to see who is viewing your content offer and how effective it is.

• Monitor content offers
• View the number of times offered
• View the click through rate
• Metrics in the Action Map Performance Report
• Content offers lifecycle

Manage a content offer

You manage content offers like you manage other actions in the Action Library.

• Edit
• Archive
• Duplicate
• Change its status