Sites

• 

• Supervisor

This page provides links to topics that explain how to create and manage sites.

Related documentation:

• How Workforce Management works

Sites can be equivalent to switches, which are defined in Genesys Configuration Manager and imported into WFM.

You can create sites in WFM that are unrelated to a switch. This is appropriate when switches do not correlate with your company's organization. For example, a single location could be divided into multiple entities to reflect divisions along business unit lines.

Go to Configuration > Organization and select Sites. Now you can:

• Create new sites
• Edit sites
• Delete sites
• Associate agents with sites
• Distribute agents between teams.