About analytics

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This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Analytics allow you to monitor how customers use your website and determine how effective your action maps are.


Availability of analytics data

Understand how Genesys Predictive Engagement's machine learning processes user data for reports. Learn when data results are available to you. Understand how you can select the granularity of data that appears in reports.

Reports

Review the available reports in Genesys Predictive Engagement.

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