Genesys Multicloud CX Release Notes

These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Latest release per service

Service	Released on	Released for	Highlights
Agent Workspace	September 22, 2021
Designer	May 13, 2021
Genesys CX Insights	July 11, 2022
Genesys CX Insights	July 18, 2022
Genesys CX Insights	July 21, 2022
Genesys CX Insights	June 23, 2022
Genesys Softphone VDI Adapter	April 21, 2022
Genesys Softphone VDI Adapter	July 20, 2022
Genesys Widgets	March 31, 2021
GVP Media Control Platform	October 29, 2021
GVP Reporting Server	September 9, 2021
GVP Service Discovery	March 31, 2021
Intelligent Workload Distribution	April 4, 2022
Intelligent Workload Distribution	June 28, 2022
Intelligent Workload Distribution	September 16, 2021
IWD Data Mart	March 8, 2022
Recording, QM and Interaction Analytics	February 24, 2022
Recording, QM and Interaction Analytics	July 11, 2022
Recording, QM and Interaction Analytics	July 11, 2022
Reporting and Analytics Aggregates (RAA)	February 22, 2022
Reporting and Analytics Aggregates (RAA)	July 19, 2022
Reporting and Analytics Aggregates (RAA)	June 28, 2022
Screen Recording Service	June 28, 2022
Universal Contact Service	July 8, 2022
Voice Config Service	February 2, 2022
Voice Orchestration Service	April 21, 2022
Voice Orchestration Service	July 23, 2021
Voice Registrar Service	March 22, 2022
Voice RQ Service	April 4, 2022
Voice SIP Cluster Service	January 26, 2022
Voice SIP Proxy Service	March 31, 2021
Voice Tenant Service	June 9, 2022
Voice Tenant Service	March 22, 2022
WebRTC Media Service	November 16, 2021
Workforce Management	February 1, 2022