Workforce Management - Genesys Documentation

Workforce Management

Genesys Workforce Management provides a sophisticated set of management tools so you can better manage your contact center workforce while still delivering top service to your customers. It allows you to easily manage your agents, schedules, and forecasts, and provides real-time monitoring of contact center performance and agent-adherence.

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This is a draft page; the published version of this page can be found at PEC-WFM.

Click on any of the following to see the documentation for that version:

How it works

How Workforce Management works

Release Notes

Workforce Management Release Notes

Administrator

Supervisor

Agent

Developer

Additional Resources

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