From Genesys Documentation
This is a draft page; the published version of this page can be found at PEC-WFM.
How it works
Release Notes
Additional Resources
Workforce Management
Genesys Workforce Management provides a sophisticated set of management tools so you can better manage your contact center workforce while still delivering top service to your customers. It allows you to easily manage your agents, schedules, and forecasts, and provides real-time monitoring of contact center performance and agent-adherence.