Action Map Performance

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

About the Action Map Performance reports

The Action Map Performance reports display metrics about the effectiveness of your action maps. For example, you see details such as when the action map triggered and how visitors responded to its engagement offer. For more information about the specific metrics available, see Action Map Performance report metrics.

For more information about the availability of the data in this report, see About analytics data.

View Action Map Performance reports

In Admin in Genesys Cloud, open the Action Map Report. A card appears for each action map.

Card details indicate:

What triggers the action map: a segment or an event
Whether the action map is active

To see the performance report for an action map, click its card.

Configure the Action Map Performance report

Select the date range for the report.
Indicate whether you want to see hourly or daily results. For more information, see Granularity.
To turn on or off a metric, click its name.

Export the Action Map Performance report

You can export the details of the Action Map Performance report to a CSV (comma-separate value) file. Configure the report so that it displays the data that you want and then download the file. The report downloads to your local Downloads folder.

About time values in exported reports

When you export a Visitor Activity report, the name of the exported file includes from- and to- timestamps in the standard ISO-8601 format (mmhhddmmyyyy).

If you import the CSV file into Excel, use the following formula to convert the ISO-8601 time formatted-cell to the Date type:

=DATEVALUE(MID(A1,1,10))+TIMEVALUE(MID(A1,12,8))"

(A1 represents the cell location of the first ISO-8601 time formatted cell in the Excel worksheet.)