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Get started using the Journey JavaScript SDK.

About web messaging

Feature coming soon: Web messaging

Most of the articles in this guide only apply to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat. To use web messaging, you configure tracking through the Messenger JavaScript SDK instead of deploying a tracking snippet. Therefore, most of the content in this guide is not applicable to web messaging.

When you deploy the Genesys Predictive Engagement tracking snippet on your website, you initialize the Journey JavaScript SDK. You can enhance and refine the tracking snippet by using the Journey JavaScript SDK:

• Copy and deploy the tracking snippet.
• Track activity in a GDPR-compliant manner.
• Configure advanced tracking.
• Understand how Genesys Predictive Engagement uses cookies.
• Use the Web Tracking API.
• Method reference