From Genesys Documentation
End of Life Cycle Table
Provides the End of Life (EOL) statuses for Genesys Engage and PureConnect suites, products, and components; one table for those on the EOL track and one table for product or component exceptions to suites on the EOL track.
Important
- For those EOL items that include links to the announcement, to view the announcement, before clicking the link, login to the Genesys Customer Care portal.
- To download a PDF of the document, click the link below. Be aware that the EOL Announcement links are not active in the PDF version of this document.
Suites, products, and components on the EOL track
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
|---|---|---|---|---|---|---|---|---|---|---|
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
| Genesys Engage on-premises | 3rd Party Fax to iWD Upgrade | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | 3rd Party Work Items | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | 3rd Party Work Items to iWD Upgr. | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Advisor | Product | All versions | April 30, 2024 | October 30, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Agent Advisor | Product | 8.5 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Genesys Engage on-premises | Agent Connector | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | AIModule for ASR & TTS | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | AIModule for ASR & TTS | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | AIModule for ASR & TTS | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Apple Business Chat Plug-in for WDE | Component | All versions | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | base7 | Product | All versions | 2008 | July 3, 2017 | July 3, 2017 | July 3, 2017 | October 1, 2017 | End of Life Announcement | |
| Genesys Engage on-premises | Blue Pumpkin Integration | Product | 7.1 | December 17, 2004 | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | End of Life Announcement | Reached EOS. 7.1 was the only version of this product. |
| Genesys Engage on-premises | Call Center Advisor - Mobile Edition | Product | 8.1 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Genesys Engage on-premises | Call Center Advisor - Mobile Edition | Product | 8.5 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Genesys Engage on-premises | Call Concentrator | Product | All versions | April 25, 2006 | November 3, 2010 | December 31, 2012 | November 3, 2010 | November 3, 2014 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Call Qualification Parking | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Call Qualification Parking | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Call Qualification Parking | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | CallPath | Product | All versions | June 30, 2010 | End of Life Announcement | Reached EOS | ||||
| Genesys Engage on-premises | CC Analyzer | Product | 7.6 | August 7, 2013 | February 7, 2014 | End of Life Announcement |
Showing 1 to 20 of 443 entries
Products and components that are exceptions to suites on the EOL track
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
|---|---|---|---|---|---|---|---|---|---|---|
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
| Genesys Engage on-premises | Advisors Genesys Adapter | Product | ||||||||
| Genesys Engage on-premises | Advisors Platform | Product | ||||||||
| Genesys Engage on-premises | CC Analyzer | Product | 7.2 | January 1, 1970 | January 1, 1970 | |||||
| Genesys Engage on-premises | CC Analyzer/CCPulse+ | Product | 7.5 | December 11, 2008 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Engage on-premises | CC Pulse+ | Product | 7.5 | January 1, 1970 | January 1, 1970 | |||||
| Genesys Engage on-premises | CCPulse+ Templates | Product | 7.2 | |||||||
| Genesys Engage on-premises | Composer | Product | ||||||||
| Genesys Engage on-premises | Contact Center/Workforce Advisor | Product | ||||||||
| Genesys Engage on-premises | Customer Interaction Portal | Product | Expect to have separate GCIP DR6 | |||||||
| Genesys Engage on-premises | eServices/Multimedia | Product | ||||||||
| Genesys Engage on-premises | Genesys 8.x (all products) | Suite | 8.x | 2010 | January 1, 1970 | January 1, 1970 | ||||
| Genesys Engage on-premises | Genesys Administrator | Component | ||||||||
| Genesys Engage on-premises | Genesys Desktop | Product | ||||||||
| Genesys Engage on-premises | Genesys Integration Server | Product | Not on EOL track for now; version 7.1 is still needed | |||||||
| Genesys Engage on-premises | Genesys Studio | Product | ||||||||
| Genesys Engage on-premises | Gplus Adapter for SAP CRM | Product | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Adapter for SAP ERP | Product | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Data Access for SAP | Product | 7.1 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | HA Proxy | Product | 7.5 | January 1, 1970 | January 1, 1970 | Not on EOL track for now; version still needed |
Showing 1 to 20 of 42 entries
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