Workforce Management Product Alerts
From Genesys Documentation
See the latest alerts and other important product information related to Workforce Management.
Related documentation:
- Google Chrome version 45 ends support for Java Plug-ins—WFM Web will no longer work with Chrome v45 and later, due to Chrome's end of support for Java Plug-ins. If you are running WFM Web on Chrome v45 or later, Genesys recommends you use either Internet Explorer or Firefox.
- Limitation for WFM Web in Google Chrome Stable Channel update version 42—By default, this browser version blocks the Java plug-in with no pop-up or other indication.
- Workforce Management supports Chrome, which means, in WFM Web, attempts to invoke Java applet subsystems prompts a message (after a long delay) that Java is not detected.
- Resolution:
- Starting with Chrome version 42, an additional configuration step is required to continue using NPAPI plug-ins.
- To enable NPAPI in Chrome Version 42 and later
- In your URL bar, enter: chrome://flags/#enable-npapi.
- Click the Enable link for the Enable NPAPI configuration option.
- Click the Relaunch button that appears at the bottom of the Configuration page.
- Official source from Oracle: www.java.com
- Workforce Management supports Chrome, which means, in WFM Web, attempts to invoke Java applet subsystems prompts a message (after a long delay) that Java is not detected.
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