From Genesys Documentation
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How it works
Release Notes
Genesys IVR Offerings
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IVR Administration
Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent.