Set up data for import

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This topic is part of the manual Genesys Predictive Routing Deployment and Operations Guide for version 9.0.0 of Genesys Predictive Routing.

Certain requirements and limitations apply to the data that you upload to GPR. This topic explains these requirements, and also presents data security and anonymization.

Related documentation:

Supported types of data

In general, you need the following types of data:

Interaction data

  • Data Loader automatically extracts interaction data from the Genesys Info Mart database to create Datasets.

Agent Profile data

  • Data Loader automatically extracts Agent data from the Genesys Info Mart Database. You can optionally add agent data from other sources by providing a CSV file.

Customer Profile data

  • To create the Customer Profile, you must create a CSV file and upload it, using Data Loader, the GPR web application, or the GPR API.

Outcome Data

  • To use outcome data, for example from an after-call survey application, you must create a CSV file and upload it, using Data Loader, the GPR web application, or the GPR API.

See Configure Data Loader to upload data for how to configure Data Loader to upload both Genesys Info Mart data and CSV data.

See the relevant portion of the Help for how to use the GPR application to upload CSV files.

CSV file size requirements

Data size for Models and scoring

Data formatting requirements

Data anonymization

Unsupported characters in column names

Data retention policies

Retrieved from "https://all.docs.genesys.com/PE-GPR/9.0.0/Deployment/dataReqs (2025-06-21 23:22:58)"
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