Genesys Multicloud CX Release Notes

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These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Latest release per service

ServiceReleased onReleased forHighlights
Agent WorkspaceSeptember 22, 2021
DesignerMay 13, 2021
Genesys CX InsightsJuly 11, 2022
Genesys CX InsightsJuly 18, 2022
Genesys CX InsightsJuly 21, 2022
Genesys CX InsightsJune 23, 2022
Genesys Softphone VDI AdapterApril 21, 2022
Genesys Softphone VDI AdapterJuly 20, 2022
Genesys WidgetsMarch 31, 2021
GVP Media Control PlatformOctober 29, 2021
GVP Reporting ServerSeptember 9, 2021
GVP Service DiscoveryMarch 31, 2021
Intelligent Workload DistributionApril 4, 2022
Intelligent Workload DistributionJune 28, 2022
Intelligent Workload DistributionSeptember 16, 2021
IWD Data MartMarch 8, 2022
Recording, QM and Interaction AnalyticsFebruary 24, 2022
Recording, QM and Interaction AnalyticsJuly 11, 2022
Recording, QM and Interaction AnalyticsJuly 11, 2022
Reporting and Analytics Aggregates (RAA)February 22, 2022
Reporting and Analytics Aggregates (RAA)July 19, 2022
Reporting and Analytics Aggregates (RAA)June 28, 2022
Screen Recording ServiceJune 28, 2022
Universal Contact ServiceJuly 8, 2022
Voice Config ServiceFebruary 2, 2022
Voice Orchestration ServiceApril 21, 2022
Voice Orchestration ServiceJuly 23, 2021
Voice Registrar ServiceMarch 22, 2022
Voice RQ ServiceApril 4, 2022
Voice SIP Cluster ServiceJanuary 26, 2022
Voice SIP Proxy ServiceMarch 31, 2021
Voice Tenant ServiceJune 9, 2022
Voice Tenant ServiceMarch 22, 2022
WebRTC Media ServiceNovember 16, 2021
Workforce ManagementFebruary 1, 2022
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