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Voice

Incorporates voice interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
From Genesys Documentation
Revision as of 19:22, December 14, 2020 by Chrissy.forrest@genesys.com (talk | contribs)
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This is a draft page; the published version of this page can be found at PEC-Voice.
Click on any of the following to see the documentation for that version:
  • Internal

ReleaseNotes.png

How voice works

How voice works

ReleaseNotes.png

Release Notes

  • Agent Workspace Release Notes

InstallConfig.png

Administrator

  • Set up voice
  • Set up the desktop
  • Route calls
  • Add in-queue callback services
  • Manage reporting environments

Supervisor.png

Supervisor

  • Monitor a voice call
  • Coach an agent on a call
  • Barge in on a call
  • Make a call
  • Make an internal call
  • View historical reports

AgentLanding.png

Agent

  • Make a call
  • Make an internal call
  • Handle calls

DeveloperResources.png

Developer

  • Developer Center
  • Callback Widget

AdditionalResources.png

Additional Resources

  • Agent Workspace videos
  • Genesys Multicloud CX community
  • Voice-related Knowledge Base articles

Retrieved from "https://all.docs.genesys.com/Draft:PEC-Voice (2025-06-20 23:14:01)"
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