Get started with Genesys Predictive Engagement for PureEngage Cloud

PureEngage cloud-based customers should complete these initial tasks in order to use Genesys Predictive Engagement.

1. Prepare your tenant

1. As a customer, evaluate your interest in Altocloud service for predictive engagement. Reach out to your Genesys account team to discuss terms and conditions prior to making a purchase decision.
2. With your Genesys account team, evaluate whether your Genesys Cloud environment has the necessary PureEngage Cloud prerequisites.
   
3. With your Genesys project team, enable Genesys Altocloud functionality on your tenant.
4. You receive:
   • A reference to the region where Altocloud is accessible. For more information on using regions to consume API information, see the Region Authentication table.
   • An email containing instructions and credentials on how to connect into Genesys Cloud UI to define business logic, configure integrations, and query analytical dashboards.

Questions about #1

3. Log in to Altocloud

1. In your Cloud portal, click the Altocloud tile.

7. Create engagement logic

1. Configure action maps to engage with your website visitors.

8. Receive chats in Agent Desktop

Questions about #8

Is the name of the tab going to change?