End of Life Cycle Table
From Genesys Documentation
Contents
Important
For EOL items that include links to the announcement, before clicking the link, login to the Genesys Customer Care portal.List of suites, products, and components on the EOL track
A database query error has occurred. Did you forget to run your application's database schema updater after upgrading?
Query: SELECT `Platform` AS `Platform`,`ItemName` AS `Name`,`ItemType` AS `Type`,`MajorRelease` AS `Major release`,`ReleaseAvailable` AS `Release available`,`EOLEOCSAnnouncement` AS `EOL/EOCS announcement`,`LastOrderDate` AS `Last order date`,`EndOfMaintenance` AS `End of maintenance`,`EndOfSupport` AS `End of support`,`Documentation` AS `Documentation`,`Comments` AS `Comments`,`EOLEOCSAnnouncement__precision` AS `EOL/EOCS announcement__precision`,`LastOrderDate__precision` AS `Last order date__precision`,`EndOfMaintenance__precision` AS `End of maintenance__precision`,`EndOfSupport__precision` AS `End of support__precision` FROM `cargo__EOL` WHERE EOLTrack="1" AND _pageName!="EOLData" ORDER BY `Platform`,`ItemName`,`ItemType`,`MajorRelease`,`ReleaseAvailable` LIMIT 5000 Function: CargoSQLQuery::run Error: 1 Can't create/write to file '/tmp/MYvymKDd' (OS errno 28 - No space left on device) (127.0.0.1)
List of products and components that are exceptions to suites that are on the EOL track
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
|---|---|---|---|---|---|---|---|---|---|---|
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
| Genesys Engage on-premises | Advisors Genesys Adapter | Product | ||||||||
| Genesys Engage on-premises | Advisors Platform | Product | ||||||||
| Genesys Engage on-premises | CC Analyzer | Product | 7.2 | January 1, 1970 | January 1, 1970 | |||||
| Genesys Engage on-premises | CC Analyzer/CCPulse+ | Product | 7.5 | December 11, 2008 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Engage on-premises | CC Pulse+ | Product | 7.5 | January 1, 1970 | January 1, 1970 | |||||
| Genesys Engage on-premises | CCPulse+ Templates | Product | 7.2 | |||||||
| Genesys Engage on-premises | Composer | Product | ||||||||
| Genesys Engage on-premises | Contact Center/Workforce Advisor | Product | ||||||||
| Genesys Engage on-premises | Customer Interaction Portal | Product | Expect to have separate GCIP DR6 | |||||||
| Genesys Engage on-premises | eServices/Multimedia | Product | ||||||||
| Genesys Engage on-premises | Genesys 8.x (all products) | Suite | 8.x | 2010 | January 1, 1970 | January 1, 1970 | ||||
| Genesys Engage on-premises | Genesys Administrator | Component | ||||||||
| Genesys Engage on-premises | Genesys Desktop | Product | ||||||||
| Genesys Engage on-premises | Genesys Integration Server | Product | Not on EOL track for now; version 7.1 is still needed | |||||||
| Genesys Engage on-premises | Genesys Studio | Product | ||||||||
| Genesys Engage on-premises | Gplus Adapter for SAP CRM | Product | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Adapter for SAP ERP | Product | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Adapter for Siebel CRM | Product | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Gplus Data Access for SAP | Product | 7.1 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | HA Proxy | Product | 7.5 | January 1, 1970 | January 1, 1970 | Not on EOL track for now; version still needed | ||||
| Genesys Engage on-premises | Informiam Custom Application | Product | Probably already EOL, clean up | |||||||
| Genesys Engage on-premises | Informiam Framework | Product | Probably already EOL, clean up | |||||||
| Genesys Engage on-premises | Interaction Concentrator | Product | ||||||||
| Genesys Engage on-premises | Interaction SDK | Product | ||||||||
| Genesys Engage on-premises | Intraday Advisor | Product | Never came out as a product, need to clean up | |||||||
| Genesys Engage on-premises | IP TServers | Component | ||||||||
| Genesys Engage on-premises | IVR Driver for Avaya MPS | Component | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR Driver for IBM WebSphere Voice Response for AIX | Component | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR SDK | Product | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | IVR Server | Product | 7.5 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | ||||
| Genesys Engage on-premises | Management Framework | Product | ||||||||
| Genesys Engage on-premises | Network Tservers | Component | ||||||||
| Genesys Engage on-premises | Outbound Contact | Product | ||||||||
| Genesys Engage on-premises | Platform SDK | Product | ||||||||
| Genesys Engage on-premises | Real-Time Metrics Engine | Product | ||||||||
| Genesys Engage on-premises | Reporting Templates | Product | 7.2 | May 1, 2006 | January 1, 1970 | January 1, 1970 | ||||
| Genesys Engage on-premises | Simulator Test Toolkit | Product | 8.0 | June 27, 2011 | January 1, 1970 | This is the latest 8.x release | ||||
| Genesys Engage on-premises | UC Connect | Product | ||||||||
| Genesys Engage on-premises | Universal Routing | Product | ||||||||
| Genesys Engage on-premises | Universal Workflow | Product | ||||||||
| Genesys Engage on-premises | VoiceGenie | Product | 7.2 | January 1, 1970 | January 1, 1970 | January 1, 1970 | Will be announced when dates for G9 are known | |||
| Genesys Multicloud CX | Cloud Contact Center Chat | Product | July 1, 2021 | July 1, 2021 | July 1, 2021 | December 31, 2021 | Cloud Service Feature Deprecation |
Comments or questions about this documentation? Contact us for support!