IVR Administration - Genesys Documentation

IVR Administration

Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent.

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Current

How it works

Release Notes

IVR Release Notes

Genesys IVR Offerings

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