Monitor an Architect flow action's performance

Monitor an action map that uses an Architect flow action to evaluate how well it's working.

Prerequisites

• Configure the following permissions in PureCloud:
  • Journey > Report > View
  • Journey > Action Map > View (to see action maps in the report)

Monitor an Architect flow action's performance

Use the Action map performance to monitor your Architect flow action's performance. When you create an action map that uses an Architect flow action, the metric names have different meanings.

Metric	Description
Web Actions Qualified	Number of visitors who matched a segment, activity, or outcome score that triggered the action map.
Web Actions Offered	Not applicable.
Web Actions Accepted	Number of times the Architect flow connected with the third-party product is initiated.
Web Actions Started	Not applicable.
Web Actions Engaged	Not applicable.
Web Actions Rejected	Number of times PureCloud rejected the Architect flow's request because the request was wrong. This can happen because of two possible scenarios: The Architect flow no longer exists. The data required to launch the Architect flow has not been provided. The action map is firing intensively and exceeding the PureCloud rate limits (more than 15 requests/second). Requests will not be retried once the throttling threshold is exceeded.
Web Actions Errored	Number of times the web action request resulted in an error.
Web Actions Timed out	Not applicable.