About content offers

Learn how to create a content offer that engages customers and prompts them to take a pre-defined action.

Overview

Find out what a content offer is and how it works in Genesys Predictive Engagement.

• Content offers overview
• How content offers work

About actions

A content offer is a type of Genesys Predictive Engagement action. Before you create a content offer, you should familiarize yourself with the basics of Genesys Predictive Engagement actions and action maps.

• View content offers
  • View actions
  • Add an action
  • Duplicate an action
  • Edit an action
  • Save and publish an action
  • Action statuses
  • Archive an action
• Action maps
• Action Map Performance report

Create and publish a content offer

Learn how to create a content offer and then publish it for use with action maps.

• Video: Create a content offer
• Design the verbiage and visual styling
• Publish a content offer

Use the content offer with an action map

Learn how to use a content offer with an action map.

• Use a content offer with an action map

Manage a content offer

Once you've created a content offer, you can manage it in a number of ways.

• Edit
• Archive
• Duplicate
• Change its status