From Genesys Documentation
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This is a draft page; it has not yet been published.
Click on any of the following to see the documentation for that version:
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Release Notes

Contains links to the Gplus Adapter for WFM 100.0 Release Notes

  • Links to the 4 RNs.
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Get Started

Requirements Guide

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Install and Config

Gplus Adapter for WFM Private Edition Guide

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Additional Resources

Gplus Adapter for WFM User Guide

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Reporting

Aspect Historical Reports & Real-time Adherence

NICE-IEX Historical Reports & Real-time Adherence

Teleopti Historical Reports & Real-time Adherence

Verint Historical Reports & Real-time Adherence

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