Genesys™ Products and Components EOL Life Cycle Table
Contents
Provides the End of Life (EOL) statuses for Genesys Multicloud CX and PureConnect suites, products, and components; one table for those on the EOL track. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes.
- See Genesys Engage & PureConnect Lifecycle Policy for information on the Genesys End-of-Life Policy and process.
- End of Life timeline for all PureConnect products are specified in the PureConnect End of Life Announcement.
- The Engage premises platform will reach end of support on December 31st, 2028, Contact your account team for migration options, and see the Genesys blog: Accelerating the Future of Experience as a Service.
- For End of Platform Support (EOPS), see Supported Operating Environment – Discontinued Supported.
- For Deprecations of features or services available from Genesys Multicloud CX, see Feature Deprecations. Genesys™ deprecation refers to the retirement of a feature/service under the Genesys Multicloud CX or Genesys Cloud CX platforms or the retirement of certain versions or products due to their obsolescence.
Download an EOL PDF
To download a PDF of the document, click the link: Download PDF.
Be aware that the EOL Announcement links are not active in the PDF version of this document.
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