Difference between revisions of "Developer/APIbyService"

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{{ArticleUnstructured
 
{{ArticleUnstructured
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|Standalone=Yes
 
|DisplayName=APIs by Service
 
|DisplayName=APIs by Service
 
|Context=This page lists specific API content by Genesys technology area.
 
|Context=This page lists specific API content by Genesys technology area.
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|Standalone=Yes
 
 
|ComingSoon=No
 
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<span class="api-item">Forums</span> [https://developer.mypurecloud.com/forum/ Genesys Cloud], [https://developer.genesys.com/q2a/ Genesys Engage cloud and Genesys Engage On-Premises]  
 
<span class="api-item">Forums</span> [https://developer.mypurecloud.com/forum/ Genesys Cloud], [https://developer.genesys.com/q2a/ Genesys Engage cloud and Genesys Engage On-Premises]  
 +
 +
 +
<span class="api-heading">Genesys Cloud Developer Engagement</span> 
 +
 +
<span class="api-item">Featured blueprints</span>
 +
 +
*[https://developer.genesys.cloud/blueprints/genesys-cloud-for-salesforce-sdk-dnclist-example/ Update a Genesys Cloud Do Not Contact list with the Genesys Cloud for Salesforce SDK]
 +
*[https://developer.genesys.cloud/blueprints/automated-callback-blueprint/ Automate callbacks using always-running campaigns and data actions]
 +
*[https://developer.genesys.cloud/blueprints/chat-translator-blueprint/ Build a chat translation assistant with the AWS Translate service]
 +
*[https://developer.genesys.cloud/blueprints/ All blueprints]
 +
 +
<span class="api-item">Featured blogs</span>
 +
 +
*[https://developer.genesys.cloud/blog/2021-03-08-accessing-collected-chat-v2-information/ Collecting and using customer information with web chat widget version 2]
 +
*[https://developer.genesys.cloud/blog/2021-02-03-Caching-in-flows/ Designing Architect flow data actions for resiliency]
 +
*[https://developer.genesys.cloud/blog/ All blogs]
 
</div>
 
</div>
  
 
=='''APIs by Technology Area'''==
 
=='''APIs by Technology Area'''==
 
<div class="col-md-6">   
 
<div class="col-md-6">   
−
 
 
<div class="api-block">
 
<div class="api-block">
−
<span class="api-heading">Digital</span>    
+
<span class="api-heading">'''Digital messaging and engagement'''</span>
  
 
<span class="api-item">Alerting</span> [https://developer.mypurecloud.com/api/rest/v2/alerting/ Genesys Cloud]
 
<span class="api-item">Alerting</span> [https://developer.mypurecloud.com/api/rest/v2/alerting/ Genesys Cloud]
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<span class="api-item">External Contacts</span> [https://developer.mypurecloud.com/api/rest/v2/externalcontacts/index.html Genesys Cloud]
 
<span class="api-item">External Contacts</span> [https://developer.mypurecloud.com/api/rest/v2/externalcontacts/index.html Genesys Cloud]
  
−
<span class="api-item">Genesys Co-browse</span> [https://docs.genesys.com/Documentation/GCB/9.0.0/API/Overview Genesys Engage On-Premises]
+
<span class="api-item">Genesys Co-browse</span> [https://developer.genesys.cloud/api/digital/cobrowse/ Genesys Cloud], [https://docs.genesys.com/Documentation/GCB/9.0.0/API/Overview Genesys Engage On-Premises]
  
−
<span class="api-item">Messaging</span> [https://developer.mypurecloud.com/api/rest/v2/messaging/index.html Genesys Cloud]
+
<span class="api-item">Open messaging</span> [https://developer.genesys.cloud/api/digital/openmessaging/ Genesys Cloud]  
  
−
<span class="api-item">WebChat</span> [https://developer.mypurecloud.com/api/rest/v2/webchat/index.html Genesys Cloud]
+
<span class="api-item">WebChat</span> [https://developer.genesys.cloud/api/digital/webchat/ Genesys Cloud]
  
 
<span class="api-item">WebRTC</span> [https://docs.genesys.com/Documentation/WRTC/8.5.2/Developer/Welcome Genesys Engage On-Premises]
 
<span class="api-item">WebRTC</span> [https://docs.genesys.com/Documentation/WRTC/8.5.2/Developer/Welcome Genesys Engage On-Premises]
 +
 +
<span class="api-item">Web messaging </span>[https://developer.genesys.cloud/api/digital/webmessaging/ Gensys Cloud]
  
 
<span class="api-item">Widgets</span> [https://all.docs.genesys.com/WID/HIW#How_Widgets_works All platforms]
 
<span class="api-item">Widgets</span> [https://all.docs.genesys.com/WID/HIW#How_Widgets_works All platforms]
 
</div>
 
</div>
 
<div class="api-block">
 
<div class="api-block">
−
<span class="api-heading">Outbound</span>
+
<span class="api-heading">'''Outbound'''</span>
  
 
<span class="api-item">CX Contact</span> [https://developer.genesyscloud.com/reference/cxcontactservice/index.html Genesys Engage cloud]
 
<span class="api-item">CX Contact</span> [https://developer.genesyscloud.com/reference/cxcontactservice/index.html Genesys Engage cloud]
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</div>
 
</div>
 
<div class="api-block">
 
<div class="api-block">
−
<span class="api-heading">Unified Communications and Collaborations</span>
+
<span class="api-heading">'''Unified Communications and Collaborations'''</span>
  
 
<span class="api-item">Consumer Messaging</span> [https://developer.genesyscloud.com/reference/messaging/ Genesys Engage cloud]
 
<span class="api-item">Consumer Messaging</span> [https://developer.genesyscloud.com/reference/messaging/ Genesys Engage cloud]
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</div>
 
</div>
 
<div class="api-block">
 
<div class="api-block">
−
<span class="api-heading">Telecom</span>
+
<span class="api-heading">'''Telecom'''</span>
  
 
<span class="api-item">SIP Endpoint SDK</span> [https://docs.genesys.com/Documentation/SESA Genesys Engage On-Premises]
 
<span class="api-item">SIP Endpoint SDK</span> [https://docs.genesys.com/Documentation/SESA Genesys Engage On-Premises]
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</div>
 
</div>
 
<div class="api-block">
 
<div class="api-block">
−
<span class="api-heading">Inbound</span>
+
<span class="api-heading">'''Inbound'''</span>
  
 
<span class="api-item">Analytics</span> [https://developer.mypurecloud.com/api/rest/v2/analytics/ Genesys Cloud]
 
<span class="api-item">Analytics</span> [https://developer.mypurecloud.com/api/rest/v2/analytics/ Genesys Cloud]
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</div>
 
</div>
 
<div class="col-md-6"><div class="api-block">
 
<div class="col-md-6"><div class="api-block">
−
<span class="api-heading">Self-Service & Automation</span>
+
<span class="api-heading">'''Self-Service & Automation'''</span>
  
 
<span class="api-item">Architect</span> [https://developer.mypurecloud.com/api/rest/v2/architect/ Genesys Cloud]
 
<span class="api-item">Architect</span> [https://developer.mypurecloud.com/api/rest/v2/architect/ Genesys Cloud]
 +
 +
Command-line interface [https://developer.genesys.cloud/api/rest/command-line-interface/ Genesys Cloud]
 
</div>
 
</div>
 
<div class="api-block">
 
<div class="api-block">
−
<span class="api-heading">Workforce Engagement Management</span>
+
<span class="api-heading">'''Workforce Engagement Management'''</span>
  
 
<span class="api-item">Architect</span> [https://developer.mypurecloud.com/api/rest/v2/architect/ Genesys Cloud]
 
<span class="api-item">Architect</span> [https://developer.mypurecloud.com/api/rest/v2/architect/ Genesys Cloud]
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</div>
 
</div>
 
<div class="api-block">
 
<div class="api-block">
−
<span class="api-heading">Open Platform</span>
+
<span class="api-heading">'''Open Platform'''</span>
  
 
<span class="api-item">Authorization</span> [https://developer.mypurecloud.com/api/rest/v2/authorization/index.html Genesys Cloud]
 
<span class="api-item">Authorization</span> [https://developer.mypurecloud.com/api/rest/v2/authorization/index.html Genesys Cloud]

Revision as of 16:11, April 15, 2021


This page lists specific API content by Genesys technology area.


API Resources

Developer Centers, SDKs, and Forums

Developer Centers Genesys Cloud, PureConnect, Genesys Engage cloud, Genesys Engage On-Premises

SDKs Genesys Cloud, PureConnect, Genesys Engage cloud, Genesys Engage On-Premises

Forums Genesys Cloud, Genesys Engage cloud and Genesys Engage On-Premises


Genesys Cloud Developer Engagement

Featured blueprints

Featured blogs

APIs by Technology Area

Digital messaging and engagement

Alerting Genesys Cloud

Predictive Engagement All platforms

Chat Genesys Engage cloud

Co-browse Genesys Engage cloud

External Contacts Genesys Cloud

Genesys Co-browse Genesys Cloud, Genesys Engage On-Premises

Open messaging Genesys Cloud

WebChat Genesys Cloud

WebRTC Genesys Engage On-Premises

Web messaging Gensys Cloud

Widgets All platforms

Outbound

CX Contact Genesys Engage cloud

Outbound Genesys Cloud

Engage (Soundbite) Genesys Engage On-Premises

Unified Communications and Collaborations

Consumer Messaging Genesys Engage cloud

Content Management Genesys Cloud

Geolocation Genesys Cloud

Locations Genesys Cloud

Notification Genesys Cloud

Third-Party MessagingGenesys Engage cloud

Telecom

SIP Endpoint SDK Genesys Engage On-Premises

Telephony Genesys Cloud

Inbound

Analytics Genesys Cloud

Callback Genesys Engage cloud

Context Services Genesys Engage On-Premises

Conversations Genesys Cloud

Engagement (GES) Genesys Engage cloud

Fax Genesys Cloud

Flows Genesys Cloud

Genesys Interaction SDK Genesys Engage On-Premises

Genesys Predictive Routing Genesys Engage On-Premises

Greetings Genesys Cloud

Interaction Center Web Services PureConnect

Mobile Devices Genesys Cloud

Presence Genesys Cloud

Recording Genesys Cloud

Routing Genesys Cloud

Stations Genesys Cloud

Statistics Genesys Engage cloud

User Recordings Genesys Cloud

Voicemail Genesys Cloud

Self-Service & Automation

Architect Genesys Cloud

Command-line interface Genesys Cloud

Workforce Engagement Management

Architect Genesys Cloud

Genesys Interaction Analytics Genesys Engage On-Premises

Genesys Interaction Recording Genesys Engage On-Premises

Genesys Skills Management Genesys Engage On-Premises

Quality Management Genesys Cloud

Workforce Management Genesys Cloud, Genesys Engage On-Premises

Open Platform

Authorization Genesys Cloud

Billing Genesys Cloud

Cloud Data Download Service Genesys Engage cloud

GDPR Genesys Cloud

Genesys Knowledge Center Genesys Engage On-Premises

Genesys Mobile Services Genesys Engage On-Premises

Genesys Task Routing Genesys Engage cloud

Genesys Web Engagement Genesys Engage On-Premises

Groups Genesys Cloud

Identity Provider Genesys Cloud

Integrations Genesys Cloud

Intelligent Workload Distribution Genesys Engage cloud, Genesys Engage On-Premises

Languages Genesys Cloud

License Genesys Cloud

OAuth Genesys Cloud

Organization Genesys Cloud

Organization Authorization Genesys Cloud

Provisioning Genesys Engage cloud

Genesys Cloud Embeddable Framework Genesys Cloud

Response Management Genesys Cloud

SCIM Genesys Cloud

Scripts Genesys Cloud

Search Genesys Cloud

Service Client Genesys Engage cloud

Tokens Genesys Cloud

Users Genesys Cloud

Utilities Genesys Cloud

Web Services Genesys Engage On-Premises

Widgets Genesys Cloud

Workspace Genesys Engage cloud

Workspace Desktop Genesys Engage On-Premises

Workspace Toolkit Genesys Engage cloud

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