From Genesys Documentation
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|Context=Provides the End of Life (EOL) statuses for Genesys Engage and PureConnect suites, products, and components; one table for those on the EOL track<!---and one table for product or component exceptions to suites on the EOL track-->. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes. | |Context=Provides the End of Life (EOL) statuses for Genesys Engage and PureConnect suites, products, and components; one table for those on the EOL track<!---and one table for product or component exceptions to suites on the EOL track-->. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes. | ||
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* To download a PDF of the document, click the link below. Be aware that the EOL Announcement links are not active in the PDF version of this document. | * To download a PDF of the document, click the link below. Be aware that the EOL Announcement links are not active in the PDF version of this document. | ||
* For End of Platform Support (EOPS), see [https://docs.genesys.com/Documentation/System/latest/SOE/DiscontSupSOE Supported Operating Environment – Discontinued Supported]. | * For End of Platform Support (EOPS), see [https://docs.genesys.com/Documentation/System/latest/SOE/DiscontSupSOE Supported Operating Environment – Discontinued Supported]. | ||
Revision as of 15:08, December 2, 2020
Difference between revisions of "System/EOL"
Provides the End of Life (EOL) statuses for Genesys Engage and PureConnect suites, products, and components; one table for those on the EOL track. Genesys™ on-premises EOL refers to its products or components that have reached its maturity and entered the retirement phase in their product life cycle for a variety of reasons, such as technology changes.
Important
- To download a PDF of the document, click the link below. Be aware that the EOL Announcement links are not active in the PDF version of this document.
- For End of Platform Support (EOPS), see Supported Operating Environment – Discontinued Supported.
- For Deprecations of features or products available from Genesys Engage cloud, see Feature Deprecations. Genesys™ deprecation refers to the retirement of a feature/service under the Genesys Engage cloud or Genesys Cloud platforms or the retirement of certain versions or products due to their obsolescence.
- See Genesys Engage & PureConnect Lifecycle Policy for information on the Genesys End-of-Life Policy and process.
Download a EOL PDF
To download a PDF of the document, click the link: Download PDF.
Be aware that the EOL Announcement links are not active in the PDF version of this document.
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
|---|---|---|---|---|---|---|---|---|---|---|
| Platform | Name | Type | Major release | Release available | EOL/EOCS announcement | Last order date | End of maintenance | End of support | Documentation | Comments |
| Genesys Engage on-premises | 3rd Party Fax to iWD Upgrade | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | 3rd Party Work Items | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | 3rd Party Work Items to iWD Upgr. | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Advisor | Product | All versions | April 30, 2024 | October 30, 2024 | April 30, 2025 | April 30, 2025 | End of Life Announcement | ||
| Genesys Engage on-premises | Agent Advisor | Product | 8.5 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Genesys Engage on-premises | Agent Connector | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | AIModule for ASR & TTS | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | AIModule for ASR & TTS | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | AIModule for ASR & TTS | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Apple Business Chat Plug-in for WDE | Component | All versions | October 20, 2023 | October 20, 2023 | October 31, 2024 | October 31, 2024 | End of Life Announcement | ||
| Genesys Engage on-premises | base7 | Product | All versions | 2008 | July 3, 2017 | July 3, 2017 | July 3, 2017 | October 1, 2017 | End of Life Announcement | |
| Genesys Engage on-premises | Blue Pumpkin Integration | Product | 7.1 | December 17, 2004 | November 3, 2010 | May 3, 2011 | May 3, 2012 | November 3, 2012 | End of Life Announcement | Reached EOS. 7.1 was the only version of this product. |
| Genesys Engage on-premises | Call Center Advisor - Mobile Edition | Product | 8.1 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Genesys Engage on-premises | Call Center Advisor - Mobile Edition | Product | 8.5 | 2016 | September 14, 2018 | March 31, 2019 | March 31, 2020 | September 30, 2020 | End of Life Announcement | |
| Genesys Engage on-premises | Call Concentrator | Product | All versions | April 25, 2006 | November 3, 2010 | December 31, 2012 | November 3, 2010 | November 3, 2014 | End of Life Announcement | Reached EOS |
| Genesys Engage on-premises | Call Qualification Parking | Product | 7.6 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Call Qualification Parking | Product | 8.0 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | Call Qualification Parking | Product | 8.1 | May 31, 2019 | November 30, 2019 | November 30, 2020 | May 31, 2021 | End of Life Announcement | ||
| Genesys Engage on-premises | CallPath | Product | All versions | June 30, 2010 | End of Life Announcement | Reached EOS | ||||
| Genesys Engage on-premises | CC Analyzer | Product | 7.6 | August 7, 2013 | February 7, 2014 | End of Life Announcement |
Showing 1 to 20 of 443 entries
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