Difference between revisions of "ATC/Current/AgentGuide/Map icons"
From Genesys Documentation
Harleyvibes (talk | contribs) (Published) |
Harleyvibes (talk | contribs) (Published) |
||
| Line 141: | Line 141: | ||
{{!}}[[File:Default_Event.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:Default_Event.png]] | {{!}}[[File:Default_Event.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:Default_Event.png]] | ||
{{!}}Default | {{!}}Default | ||
| − | {{!}} | + | {{!}}Default icon used when no other icon is applicable. |
{{!}}} | {{!}}} | ||
|Status=No | |Status=No | ||
| Line 172: | Line 172: | ||
{{!}}[[File:Default_Event.png{{!}}left{{!}}frameless{{!}}56x56px{{!}}link=https://all.docs.genesys.com/File:Default_Event.png{{!}}link=https://all.docs.genesys.com/File:Default_Event.pngleftframeless56x56pxlink=https://all.docs.genesys.com/File:Default_Event.png]] | {{!}}[[File:Default_Event.png{{!}}left{{!}}frameless{{!}}56x56px{{!}}link=https://all.docs.genesys.com/File:Default_Event.png{{!}}link=https://all.docs.genesys.com/File:Default_Event.pngleftframeless56x56pxlink=https://all.docs.genesys.com/File:Default_Event.png]] | ||
{{!}}Default Event | {{!}}Default Event | ||
| − | {{!}} | + | {{!}}Default icon used for a custom event when no other icon is applicable. |
{{!}}} | {{!}}} | ||
<br /> | <br /> | ||
Revision as of 11:30, October 15, 2020
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Contents
Feature coming soon!Learn about the icons that Genesys Cloud agents see when they review the customer journey map for a user.
About the icons
Each icon represents a type of activity that occurred during a particular session. The position of the icon on the journey map indicates when the user completed the activity.
Journey map icon descriptions:
Web chat icons
| Icon | Tooltip | Description |
|---|---|---|
 |
Chat offered | Genesys Predictive Engagement offered a chat to the user. |
|
Chat accepted | User accepted the offer to chat. |
|
Chat form completed | User completed the form to request a chat. |
|
Chat rejected | User rejected the offer to chat. |
 |
Chat timed out | Offer to chat timed out before the user responded. |
 |
Chat ignored | User left the website before responding to the chat offer. |
 |
Chat error | Chat experienced an error. |
Content offer icons
Feature coming soon
| Icon | Tooltip | Description |
|---|---|---|
 |
Content offer offered | Genesys Predictive Engagement presented a content offer to the user. |
 |
Content offer accepted | User accepted the content offer. |
 |
Content offer ignored | User left the website before responding to the content offer. |
Form-related icons
| Icon | Tooltip | Description |
|---|---|---|
|
Form submitted | User submitted a form. |
|
Form abandoned | User abandoned the form before completing it. |
Journey shaping icons
| Icon | Tooltip | Description |
|---|---|---|
 |
Outcome achieved | User achieved one of your outcomes. |
 |
Segment matched | User matched one of your segments. The color of the icon matches the color of the corresponding segment. |
Miscellaneous icons
| Icon | Tooltip | Description |
|---|---|---|
|
Searched | User searched for something on your site. |
 |
Default | Default icon used when no other icon is applicable. |
Custom event icons
| Icon | Tooltip | Description |
|---|---|---|
 |
Delivery | Delivery event occurred. |
|
Invoice | Invoice event occurred. |
 |
Application | Application-related event occurred. |
 |
Contract | Contract event occurred. |
 |
Default Event | Default icon used for a custom event when no other icon is applicable. |
Comments or questions about this documentation? Contact us for support!