Difference between revisions of "ATC/Current/AgentGuide/Map icons"

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{{!}}[[File:cjv-webchat-accept.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-accept.png]]
 
{{!}}[[File:cjv-webchat-accept.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-accept.png]]
 
{{!}}Chat accepted
 
{{!}}Chat accepted
−
{{!}}The user accepted the offer to chat.
+
{{!}}User accepted the offer to chat.
 
{{!}}-
 
{{!}}-
 
{{!}}[[File:cjv-webchat-submitted.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-submitted.png]]
 
{{!}}[[File:cjv-webchat-submitted.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-submitted.png]]
 
{{!}}Chat form completed
 
{{!}}Chat form completed
−
{{!}}The user completed the form to request a chat.
+
{{!}}User completed the form to request a chat.
 
{{!}}-
 
{{!}}-
 
{{!}}[[File:cjv-webchat-rejected.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-rejected.png]]
 
{{!}}[[File:cjv-webchat-rejected.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-rejected.png]]
 
{{!}}Chat rejected
 
{{!}}Chat rejected
−
{{!}}The user rejected the offer to chat.
+
{{!}}User rejected the offer to chat.
 
{{!}}-
 
{{!}}-
 
{{!}}[[File:cjv-webchat-timeout.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-timeout.png]]
 
{{!}}[[File:cjv-webchat-timeout.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-timeout.png]]
 
{{!}}Chat timed out
 
{{!}}Chat timed out
−
{{!}}The offer to chat timed out before the user responded.
+
{{!}}Offer to chat timed out before the user responded.
 
{{!}}-
 
{{!}}-
 
{{!}}[[File:cjv-webchat-ignored.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-ignored.png]]
 
{{!}}[[File:cjv-webchat-ignored.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-ignored.png]]
 
{{!}}Chat ignored
 
{{!}}Chat ignored
−
{{!}}The user left the website before responding to the chat offer.
+
{{!}}User left the website before responding to the chat offer.
 
{{!}}-
 
{{!}}-
 
{{!}}[[File:cjv-webchat-error.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-error.png]]
 
{{!}}[[File:cjv-webchat-error.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-error.png]]
 
{{!}}Chat error
 
{{!}}Chat error
−
{{!}}The chat experienced an error.
+
{{!}}Chat experienced an error.
 
{{!}}}
 
{{!}}}
 
<br />
 
<br />
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{{!}}[[File:cjv-offer-opened.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-offer-opened.png]]
 
{{!}}[[File:cjv-offer-opened.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-offer-opened.png]]
 
{{!}}Content offer accepted
 
{{!}}Content offer accepted
−
{{!}}The user accepted the content offer.
+
{{!}}User accepted the content offer.
 
{{!}}-
 
{{!}}-
 
{{!}}[[File:cjv-offer-ignored.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-offer-ignored.png]]
 
{{!}}[[File:cjv-offer-ignored.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-offer-ignored.png]]
 
{{!}}Content offer ignored
 
{{!}}Content offer ignored
−
{{!}}The user left the website before responding to the content offer.
+
{{!}}User left the website before responding to the content offer.
 
{{!}}}
 
{{!}}}
 
|Status=No
 
|Status=No
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{{!}}[[File:cjv-form-submitted.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-form-submitted.png]]
 
{{!}}[[File:cjv-form-submitted.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-form-submitted.png]]
 
{{!}}Form submitted
 
{{!}}Form submitted
−
{{!}}The user submitted a form.
+
{{!}}User submitted a form.
  
 
{{!}}-
 
{{!}}-
 
{{!}}[[File:cjv-form-abandon.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-form-abandon.png]]
 
{{!}}[[File:cjv-form-abandon.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-form-abandon.png]]
 
{{!}}Form abandoned
 
{{!}}Form abandoned
−
{{!}}The user navigated away from a form before completing it.
+
{{!}}User abandoned the form before completing it.
 
{{!}}}
 
{{!}}}
 
|Status=No
 
|Status=No
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{{!}}[[File:cjv_outcome-achieved.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv_outcome-achieved.png]]
 
{{!}}[[File:cjv_outcome-achieved.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv_outcome-achieved.png]]
 
{{!}}Outcome achieved
 
{{!}}Outcome achieved
−
{{!}}The user achieved one of your outcomes.
+
{{!}}User achieved one of your outcomes.
 
{{!}}-
 
{{!}}-
 
{{!}}[[File:cjv-segment.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-segment.png]]
 
{{!}}[[File:cjv-segment.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-segment.png]]
 
{{!}}Segment matched
 
{{!}}Segment matched
−
{{!}}The user matched one of your segments. The color of the icon matches the color of the corresponding segment.
+
{{!}}User matched one of your segments. The color of the icon matches the color of the corresponding segment.
 
{{!}}}
 
{{!}}}
 
|Status=No
 
|Status=No
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{{!}}[[File:cjv-search.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-search.png]]
 
{{!}}[[File:cjv-search.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-search.png]]
 
{{!}}Searched
 
{{!}}Searched
−
{{!}}The user searched for something on your site.
+
{{!}}User searched for something on your site.
 
{{!}}-
 
{{!}}-
 
{{!}}[[File:Default_Event.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:Default_Event.png]]
 
{{!}}[[File:Default_Event.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:Default_Event.png]]
 
{{!}}Default
 
{{!}}Default
−
{{!}}This icon is used for events that do not have an icon.
+
{{!}}This icon is for events that do not have an icon.
 
{{!}}}
 
{{!}}}
 
|Status=No
 
|Status=No
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{{!}}[[File:cc-delivery.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cc-delivery.png{{!}}link=https://all.docs.genesys.com/File:cc-delivery.pngleftframeless50x50pxlink=https://all.docs.genesys.com/File:cc-delivery.png]]
 
{{!}}[[File:cc-delivery.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cc-delivery.png{{!}}link=https://all.docs.genesys.com/File:cc-delivery.pngleftframeless50x50pxlink=https://all.docs.genesys.com/File:cc-delivery.png]]
 
{{!}}Delivery
 
{{!}}Delivery
−
{{!}}A delivery event occurred.
+
{{!}}Delivery event occurred.
 
{{!}}-
 
{{!}}-
 
{{!}}[[File:cc-finance.invoice.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cc-finance.invoice.png{{!}}link=https://all.docs.genesys.com/File:cc-finance.invoice.pngframeless50x50pxlink=https://all.docs.genesys.com/File:cc-finance.invoice.png]]
 
{{!}}[[File:cc-finance.invoice.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cc-finance.invoice.png{{!}}link=https://all.docs.genesys.com/File:cc-finance.invoice.pngframeless50x50pxlink=https://all.docs.genesys.com/File:cc-finance.invoice.png]]
 
{{!}}Invoice
 
{{!}}Invoice
−
{{!}}An invoice event occurred.
+
{{!}}Invoice event occurred.
 
{{!}}-
 
{{!}}-
 
{{!}}[[File:cc-generic-application.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cc-generic-application{{!}}link=https://all.docs.genesys.com/File:cc-generic-applicationleftframeless50x50pxlink=https://all.docs.genesys.com/File:cc-generic-application.png]]
 
{{!}}[[File:cc-generic-application.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cc-generic-application{{!}}link=https://all.docs.genesys.com/File:cc-generic-applicationleftframeless50x50pxlink=https://all.docs.genesys.com/File:cc-generic-application.png]]
 
{{!}}Application
 
{{!}}Application
−
{{!}}An application-related event occurred.
+
{{!}}Application-related event occurred.
 
{{!}}-
 
{{!}}-
 
{{!}}[[File:cc-policy-contract.png{{!}}left{{!}}frameless{{!}}56x56px{{!}}link=https://all.docs.genesys.com/File:cc-policy-contract.png{{!}}link=https://all.docs.genesys.com/File:cc-policy-contract.pngleftframeless56x56pxlink=https://all.docs.genesys.com/File:cc-policy-contract.png]]
 
{{!}}[[File:cc-policy-contract.png{{!}}left{{!}}frameless{{!}}56x56px{{!}}link=https://all.docs.genesys.com/File:cc-policy-contract.png{{!}}link=https://all.docs.genesys.com/File:cc-policy-contract.pngleftframeless56x56pxlink=https://all.docs.genesys.com/File:cc-policy-contract.png]]
 
{{!}}Contract
 
{{!}}Contract
−
{{!}}A contract event occurred.
+
{{!}}Contract event occurred.
 
{{!}}-
 
{{!}}-
 
{{!}}[[File:Default_Event.png{{!}}left{{!}}frameless{{!}}56x56px{{!}}link=https://all.docs.genesys.com/File:Default_Event.png{{!}}link=https://all.docs.genesys.com/File:Default_Event.pngleftframeless56x56pxlink=https://all.docs.genesys.com/File:Default_Event.png]]
 
{{!}}[[File:Default_Event.png{{!}}left{{!}}frameless{{!}}56x56px{{!}}link=https://all.docs.genesys.com/File:Default_Event.png{{!}}link=https://all.docs.genesys.com/File:Default_Event.pngleftframeless56x56pxlink=https://all.docs.genesys.com/File:Default_Event.png]]
 
{{!}}Default Event
 
{{!}}Default Event
−
{{!}}A custom event occurred for which no other icon has been selected.
+
{{!}}Custom event occurred that doesn't have an icon.
 
{{!}}}
 
{{!}}}
 
<br />
 
<br />

Revision as of 18:49, October 14, 2020

This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.

Feature coming soon!Learn about the icons that Genesys Cloud agents see when they review the customer journey map for a user.

About the icons

Each icon represents a type of activity that occurred during a particular session. The position of the icon on the journey map indicates when the user completed the activity.

Journey map icon descriptions:

Web chat icons


Icon Tooltip Description
Cjv-webchat-offered.png
 Chat offered Genesys Predictive Engagement offered a chat to the user.
Cjv-webchat-accept.png Chat accepted User accepted the offer to chat.
Cjv-webchat-submitted.png Chat form completed User completed the form to request a chat.
Cjv-webchat-rejected.png Chat rejected User rejected the offer to chat.
Cjv-webchat-timeout.png
 Chat timed out Offer to chat timed out before the user responded.
Cjv-webchat-ignored.png
 Chat ignored User left the website before responding to the chat offer.
Cjv-webchat-error.png
 Chat error Chat experienced an error.


Content offer icons


Feature coming soon
Icon Tooltip Description
Cjv-offer-offered.png
 Content offer offered Genesys Predictive Engagement presented a content offer to the user.
Cjv-offer-opened.png
 Content offer accepted User accepted the content offer.
Cjv-offer-ignored.png
 Content offer ignored User left the website before responding to the content offer.

Form-related icons


Icon Tooltip Description
Cjv-form-submitted.png Form submitted User submitted a form.
Cjv-form-abandon.png Form abandoned User abandoned the form before completing it.

Journey shaping icons


Icon Tooltip Description
Cjv outcome-achieved.png
 Outcome achieved User achieved one of your outcomes.
Cjv-segment.png
 Segment matched User matched one of your segments. The color of the icon matches the color of the corresponding segment.

Miscellaneous icons


Icon Tooltip Description
Cjv-search.png Searched User searched for something on your site.
Default Event.png
 Default This icon is for events that do not have an icon.

Custom event icons


Icon Tooltip Description
Cc-delivery.png
 Delivery Delivery event occurred.
Cc-finance.invoice.png Invoice Invoice event occurred.
Cc-generic-application.png
 Application Application-related event occurred.
Cc-policy-contract.png
 Contract Contract event occurred.
Default Event.png
 Default Event Custom event occurred that doesn't have an icon.


Retrieved from "https://all.docs.genesys.com/ATC/Current/AgentGuide/Map_icons (2025-06-19 00:39:00)"
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