Difference between revisions of "ATC/Current/AgentGuide/How Predictive Engagement enriches your chat experience"
From Genesys Documentation
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{{Article | {{Article | ||
|Standalone=No | |Standalone=No | ||
| − | |DisplayName=A | + | |DisplayName=A visitor's experience |
| − | |TocName=A | + | |TocName=A visitor's experience |
| − | |Context={{MINTYDOCSPRODUCT}} presents contextual information about | + | |Context={{MINTYDOCSPRODUCT}} presents contextual information about a visitor's history with your website and company. |
|ComingSoon=No | |ComingSoon=No | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
| Line 12: | Line 12: | ||
|Media=Image | |Media=Image | ||
|image=AcceptChat.png | |image=AcceptChat.png | ||
| − | |structuredtext=<span>{{MINTYDOCSPRODUCT}} displays a chat window</span> <span>automatically</span> when a customer takes a specific action, such as requesting a quote or clicking a | + | |structuredtext=<span>{{MINTYDOCSPRODUCT}} displays a chat window</span> <span>automatically</span> when a customer takes a specific action, such as requesting a quote or clicking a button to start a chat. |
Revision as of 18:31, October 14, 2020
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Contents
Genesys Predictive Engagement presents contextual information about a visitor's history with your website and company.
How chats appear
Genesys Predictive Engagement displays a chat window automatically when a customer takes a specific action, such as requesting a quote or clicking a button to start a chat.
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