From Genesys Documentation
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|Description=If you're an agent or supervisor, see how to use digital channels in Agent Desktop: | |Description=If you're an agent or supervisor, see how to use digital channels in Agent Desktop: | ||
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADChat|display text=Chat}} | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADChat|display text=Chat}} | ||
| − | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic= | + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|display text=Email}} |
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADFacebook|display text=Facebook chat}} | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADFacebook|display text=Facebook chat}} | ||
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADTwitter|display text=Twitter chat}} | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADTwitter|display text=Twitter chat}} | ||
Revision as of 12:37, August 31, 2020
This is a draft page; the published version of this page can be found at PEC-DC.
How it works
Release Notes
Administrator
Setting up digital channels:
Using digital channels
If you're an agent or supervisor, see how to use digital channels in Agent Workspace:
Private Edition
Find detailed information about how to deploy this service in your environment.
Developer Resources
Find information about how to develop using the Digital Channels APIs.