Difference between revisions of "PEC-WFM/ProductAlerts"
From Genesys Documentation
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|DisplayName={{MINTYDOCSPRODUCT}} Product Alerts | |DisplayName={{MINTYDOCSPRODUCT}} Product Alerts | ||
| + | |TocName= | ||
| + | |Context=See the latest alerts and other important product information related to {{MINTYDOCSPRODUCT}}. | ||
| + | |ComingSoon=No | ||
| + | |Platform=PureEngage | ||
| + | |Role=Administrator, Agent, Supervisor | ||
|Application=Workforce Administration, Workforce Management | |Application=Workforce Administration, Workforce Management | ||
| − | | | + | |Prereq= |
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|Section={{Section | |Section={{Section | ||
| − | | | + | |sectionHeading= |
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|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=* '''Google Chrome version 45 ends support for Java Plug-ins'''—WFM Web will no longer work with Chrome v45 and later, due to Chrome's end of support for Java Plug-ins. If you are running WFM Web on Chrome v45 or later, Genesys recommends you use either Internet Explorer or Firefox. | + | |Media= |
| − | * '''Limitation for WFM Web in Google Chrome Stable Channel update version 42'''—By default, this browser version blocks the Java plug-in with no pop-up or other indication. | + | |image= |
| + | |structuredtext=*'''Google Chrome version 45 ends support for Java Plug-ins'''—WFM Web will no longer work with Chrome v45 and later, due to Chrome's end of support for Java Plug-ins. If you are running WFM Web on Chrome v45 or later, Genesys recommends you use either Internet Explorer or Firefox. | ||
| + | *'''Limitation for WFM Web in Google Chrome Stable Channel update version 42'''—By default, this browser version blocks the Java plug-in with no pop-up or other indication. | ||
*;Workforce Management supports Chrome, which means, in WFM Web, attempts to invoke Java applet subsystems prompts a message (after a long delay) that Java is not detected.<br /><br /> | *;Workforce Management supports Chrome, which means, in WFM Web, attempts to invoke Java applet subsystems prompts a message (after a long delay) that Java is not detected.<br /><br /> | ||
*;'''Resolution:''' | *;'''Resolution:''' | ||
*;Starting with Chrome version 42, an additional configuration step is required to continue using NPAPI plug-ins.<br /><br /> | *;Starting with Chrome version 42, an additional configuration step is required to continue using NPAPI plug-ins.<br /><br /> | ||
*;To enable NPAPI in Chrome Version 42 and later: | *;To enable NPAPI in Chrome Version 42 and later: | ||
| − | *# In your URL bar, enter: <tt>chrome://flags/#enable-npapi</tt>. | + | *#In your URL bar, enter: <tt>chrome://flags/#enable-npapi</tt>. |
| − | *# Click the '''Enable''' link for the '''Enable NPAPI''' configuration option. | + | *#Click the '''Enable''' link for the '''Enable NPAPI''' configuration option. |
| − | *# Click the '''Relaunch''' button that appears at the bottom of the '''Configuration''' page.<br /><br /> | + | *#Click the '''Relaunch''' button that appears at the bottom of the '''Configuration''' page.<br /><br /> |
*#;Official source from Oracle<nowiki>:</nowiki> [https://java.com/en/download/faq/chrome.xml www.java.com] | *#;Official source from Oracle<nowiki>:</nowiki> [https://java.com/en/download/faq/chrome.xml www.java.com] | ||
| − | | | + | |structuredtextwide= |
| + | |FAQHeading= | ||
|Status=No | |Status=No | ||
}} | }} | ||
Revision as of 15:56, June 9, 2020
See the latest alerts and other important product information related to Workforce Management.
Related documentation:
- Google Chrome version 45 ends support for Java Plug-ins—WFM Web will no longer work with Chrome v45 and later, due to Chrome's end of support for Java Plug-ins. If you are running WFM Web on Chrome v45 or later, Genesys recommends you use either Internet Explorer or Firefox.
- Limitation for WFM Web in Google Chrome Stable Channel update version 42—By default, this browser version blocks the Java plug-in with no pop-up or other indication.
- Workforce Management supports Chrome, which means, in WFM Web, attempts to invoke Java applet subsystems prompts a message (after a long delay) that Java is not detected.
- Resolution:
- Starting with Chrome version 42, an additional configuration step is required to continue using NPAPI plug-ins.
- To enable NPAPI in Chrome Version 42 and later
- In your URL bar, enter: chrome://flags/#enable-npapi.
- Click the Enable link for the Enable NPAPI configuration option.
- Click the Relaunch button that appears at the bottom of the Configuration page.
- Official source from Oracle: www.java.com
- Workforce Management supports Chrome, which means, in WFM Web, attempts to invoke Java applet subsystems prompts a message (after a long delay) that Java is not detected.
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