From Genesys Documentation
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|UserFunctions= | |UserFunctions= | ||
|displayname=Genesys Recording, Quality Management, and Speech Analytics | |displayname=Genesys Recording, Quality Management, and Speech Analytics | ||
| − | |contentarea= | + | |contentarea=Genesys Engage Multicloud |
|landingpage=No | |landingpage=No | ||
|definition=The Genesys Recording, QM, and Speech Analytics solution analyzes recorded customer interactions, identifies the topics that were discussed and categorizes the contents of each interaction. Using the SpeechMiner UI, the solution leverages this information for review and analysis of critical business issues. | |definition=The Genesys Recording, QM, and Speech Analytics solution analyzes recorded customer interactions, identifies the topics that were discussed and categorizes the contents of each interaction. Using the SpeechMiner UI, the solution leverages this information for review and analysis of critical business issues. | ||
Revision as of 14:16, June 8, 2020
This is a draft page; the published version of this page can be found at PEC-REC.
Release Notes
Set up and use Recording
Recording, QM and Speech Analytics User’s Guide