Difference between revisions of "UseCases/Current/GenesysCloud/Maturity"

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[[File:Maturity Levels.png]]
+
[[File:MaturityLevels.png]]
 
__TOC__
 
__TOC__
 
==Inbound Use Cases==
 
==Inbound Use Cases==
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 1" AND (Offering="GenesysCloud") AND Solution="Inbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Consistent" AND (Offering="GenesysCloud") AND Solution="Inbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|format=ul
 
|format=ul
 
|default=No use cases with Level 1 maturity for this product category.
 
|default=No use cases with Level 1 maturity for this product category.
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 2" AND (Offering="GenesysCloud") AND Solution="Inbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Defined" AND (Offering="GenesysCloud") AND Solution="Inbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 3" AND (Offering="GenesysCloud") AND Solution="Inbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Differentiated" AND (Offering="GenesysCloud") AND Solution="Inbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 1" AND (Offering="GenesysCloud") AND Solution="Digital" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Consistent" AND (Offering="GenesysCloud") AND Solution="Digital" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|format=ul
 
|format=ul
 
|default=No use cases with Level 1 maturity for this product category.
 
|default=No use cases with Level 1 maturity for this product category.
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 2" AND (Offering="GenesysCloud") AND Solution="Digital" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Defined" AND (Offering="GenesysCloud") AND Solution="Digital" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 3" AND (Offering="GenesysCloud") AND Solution="Digital" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Differentiated" AND (Offering="GenesysCloud") AND Solution="Digital" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 1" AND (Offering="GenesysCloud") AND Solution="Outbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Consistent" AND (Offering="GenesysCloud") AND Solution="Outbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|format=ul
 
|format=ul
 
|default=No use cases with Level 1 maturity for this product category.
 
|default=No use cases with Level 1 maturity for this product category.
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 2" AND (Offering="GenesysCloud") AND Solution="Outbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Defined" AND (Offering="GenesysCloud") AND Solution="Outbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 3" AND (Offering="GenesysCloud") AND Solution="Outbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Differentiated" AND (Offering="GenesysCloud") AND Solution="Outbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 1" AND (Offering="GenesysCloud") AND Solution="Open Platform" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Consistent" AND (Offering="GenesysCloud") AND Solution="Open Platform" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|format=ul
 
|format=ul
 
|default=No use cases with Level 1 maturity for this product category.
 
|default=No use cases with Level 1 maturity for this product category.
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 2" AND (Offering="GenesysCloud") AND Solution="Open Platform" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Defined" AND (Offering="GenesysCloud") AND Solution="Open Platform" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 3" AND (Offering="GenesysCloud") AND Solution="Open Platform" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Differentiated" AND (Offering="GenesysCloud") AND Solution="Open Platform" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 1" AND (Offering="GenesysCloud") AND Solution="Self-Service and Automation" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Consistent" AND (Offering="GenesysCloud") AND Solution="Self-Service and Automation" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|format=ul
 
|format=ul
 
|default=No use cases with Level 1 maturity for this product category.
 
|default=No use cases with Level 1 maturity for this product category.
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 2" AND (Offering="GenesysCloud") AND Solution="Self-Service and Automation" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Defined" AND (Offering="GenesysCloud") AND Solution="Self-Service and Automation" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 3" AND (Offering="GenesysCloud") AND Solution="Self-Service and Automation" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Differentiated" AND (Offering="GenesysCloud") AND Solution="Self-Service and Automation" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 1" AND (Offering="GenesysCloud") AND Solution="Workforce Engagement" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Consistent" AND (Offering="GenesysCloud") AND Solution="Workforce Engagement" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|format=ul
 
|format=ul
 
|default=No use cases with Level 1 maturity for this product category.
 
|default=No use cases with Level 1 maturity for this product category.
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 2" AND (Offering="GenesysCloud") AND Solution="Workforce Engagement" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Defined" AND (Offering="GenesysCloud") AND Solution="Workforce Engagement" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
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|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Level 3" AND (Offering="GenesysCloud") AND Solution="Workforce Engagement" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Differentiated" AND (Offering="GenesysCloud") AND Solution="Workforce Engagement" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul

Latest revision as of 15:31, October 4, 2022

This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.

MaturityLevels.png

Inbound Use Cases[ | edit source]

Level 1 Level 2 Level 3
No use cases with Level 1 maturity for this product category. No use cases with Level 3 maturity for this product category.

Digital[ | edit source]

Level 1 Level 2 Level 3

Outbound[ | edit source]

Level 1 Level 2 Level 3
No use cases with Level 2 maturity for this product category.

Open Platform[ | edit source]

Level 1 Level 2 Level 3
No use cases with Level 2 maturity for this product category. No use cases with Level 3 maturity for this product category.

Self-Service and Automation[ | edit source]

Level 1 Level 2 Level 3

Workforce Engagement[ | edit source]

Level 1 Level 2 Level 3
No use cases with Level 1 maturity for this product category. No use cases with Level 2 maturity for this product category.


Retrieved from "https://all.docs.genesys.com/UseCases/Current/GenesysCloud/Maturity (2025-08-16 08:57:51)"
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