Difference between revisions of "UseCases/Current/GenesysCloud/Maturity"

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Line 4: Line 4:
 
<table class="wikitable" style="vertical-align:text-top">
 
<table class="wikitable" style="vertical-align:text-top">
 
<tr>
 
<tr>
−
<th>Consistent</th>
+
<th>Level 1</th>
−
<th>Defined</th>
+
<th>Level 2</th>
−
<th>Differentiated</th>
+
<th>Level 3</th>
 
</tr>
 
</tr>
 
<tr>
 
<tr>
Line 13: Line 13:
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Consistent" AND (Offering="GenesysCloud") AND Solution="Inbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 1" AND (Offering="GenesysCloud") AND Solution="Inbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|format=ul
 
|format=ul
−
|default=No use cases with Consistent maturity for this product category.
+
|default=No use cases with Level 1 maturity for this product category.
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|}}
 
|}}
Line 23: Line 23:
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Defined" AND (Offering="GenesysCloud") AND Solution="Inbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 2" AND (Offering="GenesysCloud") AND Solution="Inbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
−
|default=No use cases with Defined maturity for this product category.}}</td>
+
|default=No use cases with Level 2 maturity for this product category.}}</td>
 
<td style="vertical-align:top">{{#cargo_query:
 
<td style="vertical-align:top">{{#cargo_query:
 
tables=SMART_UseCase,SMART_Meta
 
tables=SMART_UseCase,SMART_Meta
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Differentiated" AND (Offering="GenesysCloud") AND Solution="Inbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 3" AND (Offering="GenesysCloud") AND Solution="Inbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
−
|default=No use cases with Differentiated maturity for this product category.}}</td>
+
|default=No use cases with Level 3 maturity for this product category.}}</td>
 
</tr>
 
</tr>
 
</table>
 
</table>
Line 41: Line 41:
 
<table class="wikitable" style="vertical-align:text-top">
 
<table class="wikitable" style="vertical-align:text-top">
 
<tr>
 
<tr>
−
<th>Consistent</th>
+
<th>Level 1</th>
−
<th>Defined</th>
+
<th>Level 2</th>
−
<th>Differentiated</th>
+
<th>Level 3</th>
 
</tr>
 
</tr>
 
<tr>
 
<tr>
Line 50: Line 50:
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Consistent" AND (Offering="GenesysCloud") AND Solution="Digital" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 1" AND (Offering="GenesysCloud") AND Solution="Digital" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|format=ul
 
|format=ul
−
|default=No use cases with Consistent maturity for this product category.
+
|default=No use cases with Level 1 maturity for this product category.
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|}}
 
|}}
Line 60: Line 60:
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Defined" AND (Offering="GenesysCloud") AND Solution="Digital" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 2" AND (Offering="GenesysCloud") AND Solution="Digital" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
−
|default=No use cases with Defined maturity for this product category.}}</td>
+
|default=No use cases with Level 2 maturity for this product category.}}</td>
 
<td style="vertical-align:top">{{#cargo_query:
 
<td style="vertical-align:top">{{#cargo_query:
 
tables=SMART_UseCase,SMART_Meta
 
tables=SMART_UseCase,SMART_Meta
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Differentiated" AND (Offering="GenesysCloud") AND Solution="Digital" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 3" AND (Offering="GenesysCloud") AND Solution="Digital" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
−
|default=No use cases with Differentiated maturity for this product category.}}</td>
+
|default=No use cases with Level 3 maturity for this product category.}}</td>
 
</tr>
 
</tr>
 
</table>
 
</table>
Line 78: Line 78:
 
<table class="wikitable" style="vertical-align:text-top">
 
<table class="wikitable" style="vertical-align:text-top">
 
<tr>
 
<tr>
−
<th>Consistent</th>
+
<th>Level 1</th>
−
<th>Defined</th>
+
<th>Level 2</th>
−
<th>Differentiated</th>
+
<th>Level 3</th>
 
</tr>
 
</tr>
 
<tr>
 
<tr>
Line 87: Line 87:
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Consistent" AND (Offering="GenesysCloud") AND Solution="Outbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 1" AND (Offering="GenesysCloud") AND Solution="Outbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|format=ul
 
|format=ul
−
|default=No use cases with Consistent maturity for this product category.
+
|default=No use cases with Level 1 maturity for this product category.
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|}}
 
|}}
Line 97: Line 97:
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Defined" AND (Offering="GenesysCloud") AND Solution="Outbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 2" AND (Offering="GenesysCloud") AND Solution="Outbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
−
|default=No use cases with Defined maturity for this product category.}}</td>
+
|default=No use cases with Level 2 maturity for this product category.}}</td>
 
<td style="vertical-align:top">{{#cargo_query:
 
<td style="vertical-align:top">{{#cargo_query:
 
tables=SMART_UseCase,SMART_Meta
 
tables=SMART_UseCase,SMART_Meta
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Differentiated" AND (Offering="GenesysCloud") AND Solution="Outbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 3" AND (Offering="GenesysCloud") AND Solution="Outbound" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
−
|default=No use cases with Differentiated maturity for this product category.}}</td>
+
|default=No use cases with Level 3 maturity for this product category.}}</td>
 
</tr>
 
</tr>
 
</table>
 
</table>
Line 115: Line 115:
 
<table class="wikitable" style="vertical-align:text-top">
 
<table class="wikitable" style="vertical-align:text-top">
 
<tr>
 
<tr>
−
<th>Consistent</th>
+
<th>Level 1</th>
−
<th>Defined</th>
+
<th>Level 2</th>
−
<th>Differentiated</th>
+
<th>Level 3</th>
 
</tr>
 
</tr>
 
<tr>
 
<tr>
Line 124: Line 124:
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Consistent" AND (Offering="GenesysCloud") AND Solution="Open Platform" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 1" AND (Offering="GenesysCloud") AND Solution="Open Platform" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|format=ul
 
|format=ul
−
|default=No use cases with Consistent maturity for this product category.
+
|default=No use cases with Level 1 maturity for this product category.
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|}}
 
|}}
Line 134: Line 134:
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Defined" AND (Offering="GenesysCloud") AND Solution="Open Platform" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 2" AND (Offering="GenesysCloud") AND Solution="Open Platform" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
−
|default=No use cases with Defined maturity for this product category.}}</td>
+
|default=No use cases with Level 2 maturity for this product category.}}</td>
 
<td style="vertical-align:top">{{#cargo_query:
 
<td style="vertical-align:top">{{#cargo_query:
 
tables=SMART_UseCase,SMART_Meta
 
tables=SMART_UseCase,SMART_Meta
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Differentiated" AND (Offering="GenesysCloud") AND Solution="Open Platform" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 3" AND (Offering="GenesysCloud") AND Solution="Open Platform" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
−
|default=No use cases with Differentiated maturity for this product category.}}</td>
+
|default=No use cases with Level 3 maturity for this product category.}}</td>
 
</tr>
 
</tr>
 
</table>
 
</table>
Line 152: Line 152:
 
<table class="wikitable" style="vertical-align:text-top">
 
<table class="wikitable" style="vertical-align:text-top">
 
<tr>
 
<tr>
−
<th>Consistent</th>
+
<th>Level 1</th>
−
<th>Defined</th>
+
<th>Level 2</th>
−
<th>Differentiated</th>
+
<th>Level 3</th>
 
</tr>
 
</tr>
 
<tr>
 
<tr>
Line 161: Line 161:
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Consistent" AND (Offering="GenesysCloud") AND Solution="Self-Service and Automation" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 1" AND (Offering="GenesysCloud") AND Solution="Self-Service and Automation" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|format=ul
 
|format=ul
−
|default=No use cases with Consistent maturity for this product category.
+
|default=No use cases with Level 1 maturity for this product category.
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|}}
 
|}}
Line 171: Line 171:
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Defined" AND (Offering="GenesysCloud") AND Solution="Self-Service and Automation" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 2" AND (Offering="GenesysCloud") AND Solution="Self-Service and Automation" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
−
|default=No use cases with Defined maturity for this product category.}}</td>
+
|default=No use cases with Level 2 maturity for this product category.}}</td>
 
<td style="vertical-align:top">{{#cargo_query:
 
<td style="vertical-align:top">{{#cargo_query:
 
tables=SMART_UseCase,SMART_Meta
 
tables=SMART_UseCase,SMART_Meta
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Differentiated" AND (Offering="GenesysCloud") AND Solution="Self-Service and Automation" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 3" AND (Offering="GenesysCloud") AND Solution="Self-Service and Automation" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
−
|default=No use cases with Differentiated maturity for this product category.}}</td>
+
|default=No use cases with Level 3 maturity for this product category.}}</td>
 
</tr>
 
</tr>
 
</table>
 
</table>
Line 189: Line 189:
 
<table class="wikitable" style="vertical-align:text-top">
 
<table class="wikitable" style="vertical-align:text-top">
 
<tr>
 
<tr>
−
<th>Consistent</th>
+
<th>Level 1</th>
−
<th>Defined</th>
+
<th>Level 2</th>
−
<th>Differentiated</th>
+
<th>Level 3</th>
 
</tr>
 
</tr>
 
<tr>
 
<tr>
Line 198: Line 198:
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',MAX(SMART_UseCase._pageName),'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Consistent" AND (Offering="GenesysCloud") AND Solution="Workforce Engagement" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 1" AND (Offering="GenesysCloud") AND Solution="Workforce Engagement" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|format=ul
 
|format=ul
−
|default=No use cases with Consistent maturity for this product category.
+
|default=No use cases with Level 1 maturity for this product category.
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|}}
 
|}}
Line 208: Line 208:
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Defined" AND (Offering="GenesysCloud") AND Solution="Workforce Engagement" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 2" AND (Offering="GenesysCloud") AND Solution="Workforce Engagement" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
−
|default=No use cases with Defined maturity for this product category.}}</td>
+
|default=No use cases with Level 2 maturity for this product category.}}</td>
 
<td style="vertical-align:top">{{#cargo_query:
 
<td style="vertical-align:top">{{#cargo_query:
 
tables=SMART_UseCase,SMART_Meta
 
tables=SMART_UseCase,SMART_Meta
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|join on=SMART_UseCase.ID=SMART_Meta.ID
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
 
|fields=CONCAT ('[[',SMART_UseCase._pageName,'|',SMART_Meta.ID,' - ',SMART_Meta.Title,']]')
−
|where=MaturityLevel="Differentiated" AND (Offering="GenesysCloud") AND Solution="Workforce Engagement" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
+
|where=MaturityLevel="Level 3" AND (Offering="GenesysCloud") AND Solution="Workforce Engagement" AND SMART_UseCase._pageNamespace="{{#switch:{{#explode:{{FULLPAGENAME}}|:|0}}|Draft=620|#default=0}}" AND MintyDocsVersion!="Archive"
 
|group by=SMART_Meta.ID
 
|group by=SMART_Meta.ID
 
|format=ul
 
|format=ul
−
|default=No use cases with Differentiated maturity for this product category.}}</td>
+
|default=No use cases with Level 3 maturity for this product category.}}</td>
 
</tr>
 
</tr>
 
</table>
 
</table>

Revision as of 15:01, October 4, 2022

This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.

Maturity Levels.png

Inbound Use Cases[ | edit source]

Level 1 Level 2 Level 3
No use cases with Level 1 maturity for this product category. No use cases with Level 2 maturity for this product category. No use cases with Level 3 maturity for this product category.

Digital[ | edit source]

Level 1 Level 2 Level 3
No use cases with Level 1 maturity for this product category. No use cases with Level 2 maturity for this product category. No use cases with Level 3 maturity for this product category.

Outbound[ | edit source]

Level 1 Level 2 Level 3
No use cases with Level 1 maturity for this product category. No use cases with Level 2 maturity for this product category. No use cases with Level 3 maturity for this product category.

Open Platform[ | edit source]

Level 1 Level 2 Level 3
No use cases with Level 1 maturity for this product category. No use cases with Level 2 maturity for this product category. No use cases with Level 3 maturity for this product category.

Self-Service and Automation[ | edit source]

Level 1 Level 2 Level 3
No use cases with Level 1 maturity for this product category. No use cases with Level 2 maturity for this product category. No use cases with Level 3 maturity for this product category.

Workforce Engagement[ | edit source]

Level 1 Level 2 Level 3
No use cases with Level 1 maturity for this product category. No use cases with Level 2 maturity for this product category. No use cases with Level 3 maturity for this product category.


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