• Learn about
    • Genesys Use Cases
    • Shared content
    • Genesys Multicloud CX
  • Login / Create Account
{"label": "Search the docs" , "from": "multicloud" , "product":"PEC-Voice" }
  • Sitemap
  • Release notes
  • Get started

Voice

Incorporates voice interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
From Genesys Documentation
Jump to: navigation, search
Revision as of 23:49, June 4, 2019 (view source)
Rpfeiffer (talk | contribs)
 
Revision as of 17:27, June 6, 2019 (view source)
Bgrenon (talk | contribs)
m (1 revision imported)
Newer edit →
(No difference)

Revision as of 17:27, June 6, 2019

This is a draft page; the published version of this page can be found at PEC-Voice.
Click on any of the following to see the documentation for that version:
  • Internal

ReleaseNotes.png

How voice works

How voice works

ReleaseNotes.png

Release Notes

  • Agent Workspace Release Notes

InstallConfig.png

Administrator

  • Set up voice
  • Set up the desktop
  • Route calls
  • Add in-queue callback services
  • Manage reporting environments

Supervisor.png

Supervisor

  • Monitor a voice call
  • Coach an agent on a call
  • Barge in on a call
  • Make a call
  • Make an internal call
  • View historical reports

AgentLanding.png

Agent

  • Make a call
  • Make an internal call
  • Handle calls

DeveloperResources.png

Developer

  • Developer Center
  • Callback Widget

AdditionalResources.png

Additional Resources

  • Agent Workspace videos
  • Genesys Multicloud CX community
  • Voice-related Knowledge Base articles

Retrieved from "https://all.docs.genesys.com/Draft:PEC-Voice (2025-06-20 21:05:56)"
Category:
  • MintyDocsProduct
  • Legal
  • General Disclaimer
  • Community
  • My Support
  • Contact Us