Difference between revisions of "ATC/Predictive Engagement Developers"
From Genesys Documentation
(Published) |
(Published) |
||
Line 21: | Line 21: | ||
*[https://developer.genesys.cloud/api/webmessaging/messengersdk/index.html Messenger JavaScript SDK]: Customize how messenger behaves and interacts with Predictive Engagement. | *[https://developer.genesys.cloud/api/webmessaging/messengersdk/index.html Messenger JavaScript SDK]: Customize how messenger behaves and interacts with Predictive Engagement. | ||
*[https://developer.genesys.cloud/api/digital/webmessaging/websocketapi Web messaging Guest API]: Interface with the Genesys Cloud web messaging Guest API. | *[https://developer.genesys.cloud/api/digital/webmessaging/websocketapi Web messaging Guest API]: Interface with the Genesys Cloud web messaging Guest API. | ||
+ | *[https://youtu.be/qu0nKhzKaVY DevCast tutorial 16 for Predictive Engagement for Developers]: SDKs and APIs that you can use to understand the customer journey. | ||
===Web chat=== | ===Web chat=== | ||
Line 28: | Line 29: | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}}: Customize how Predictive Engagement tracks and manages visitor activity on your website. | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}}: Customize how Predictive Engagement tracks and manages visitor activity on your website. | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event}}: Track events with tag managers, such as Google Tag Manager or Adobe Launch. | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event}}: Track events with tag managers, such as Google Tag Manager or Adobe Launch. | ||
+ | *[https://youtu.be/qu0nKhzKaVY DevCast tutorial 16 for Predictive Engagement for Developers]: SDKs and APIs that you can use to understand the customer journey. | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
Line 38: | Line 40: | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}}: Customize how Predictive Engagement tracks and manages visitor activity on your website. | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}}: Customize how Predictive Engagement tracks and manages visitor activity on your website. | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event}}: Track events with tag managers, such as Google Tag Manager or Adobe Launch. | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event}}: Track events with tag managers, such as Google Tag Manager or Adobe Launch. | ||
+ | *[https://youtu.be/qu0nKhzKaVY DevCast tutorial 16 for Predictive Engagement for Developers]: SDKs and APIs that you can use to understand the customer journey. | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
Line 48: | Line 51: | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}}: Customize how Predictive Engagement tracks and manages visitor activity on your website. | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}}: Customize how Predictive Engagement tracks and manages visitor activity on your website. | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event}}: Track events with tag managers, such as Google Tag Manager or Adobe Launch. | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event}}: Track events with tag managers, such as Google Tag Manager or Adobe Launch. | ||
+ | *[https://youtu.be/qu0nKhzKaVY DevCast tutorial 16 for Predictive Engagement for Developers]: SDKs and APIs that you can use to understand the customer journey. | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
Line 59: | Line 63: | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}}: Customize how Predictive Engagement tracks and manages visitor activity on your website. | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}}: Customize how Predictive Engagement tracks and manages visitor activity on your website. | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event}}: Track events with tag managers, such as Google Tag Manager or Adobe Launch. | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event}}: Track events with tag managers, such as Google Tag Manager or Adobe Launch. | ||
+ | *[https://youtu.be/qu0nKhzKaVY DevCast tutorial 16 for Predictive Engagement for Developers]: SDKs and APIs that you can use to understand the customer journey. | ||
|Status=No | |Status=No | ||
}} | }} |
Revision as of 11:51, May 13, 2021
Contents
Learn about the Genesys Predictive Engagement resources available for developers.
Genesys Cloud
Feature coming soon: Web messaging
If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat.
Web messaging
The following resources are available to Genesys Cloud developers who are using (or plan to use) the web messaging feature:
- globalFunction: Call plugin commands and subscribe to events.
- Commands and events: Commands that you can call and events that you can subscribe to.
- Cookies: Cookies required for the messenger plugins to function properly.
- Examples: Examples for creating your own messenger launcher.
- Configure messenger: Define the appearance and behavior of the messenger window. Alternatively, administrators can define the messenger window appearance and the messaging experience through the Genesys Cloud interface.
- Deploy messenger: Deploy the messenger snippet to your website. Alternatively, administrators can deploy the messenger snippet from the Genesys Cloud interface.
- Messenger JavaScript SDK: Customize how messenger behaves and interacts with Predictive Engagement.
- Web messaging Guest API: Interface with the Genesys Cloud web messaging Guest API.
- DevCast tutorial 16 for Predictive Engagement for Developers: SDKs and APIs that you can use to understand the customer journey.
Web chat
The following resources are available to Genesys Cloud developers who are using the web chat feature:
- Widget - Version 2: Deploy the Version 2 widget to your website.
- Journey JavaScript SDK: Customize how Predictive Engagement tracks and manages visitor activity on your website.
- Event tracking with tag managers: Track events with tag managers, such as Google Tag Manager or Adobe Launch.
- DevCast tutorial 16 for Predictive Engagement for Developers: SDKs and APIs that you can use to understand the customer journey.
Genesys Engage cloud
The following resources are available to Genesys Engage cloud developers:
- Deploy Genesys Widgets: Deploy a web chat widget to your website.
- Journey JavaScript SDK: Customize how Predictive Engagement tracks and manages visitor activity on your website.
- Event tracking with tag managers: Track events with tag managers, such as Google Tag Manager or Adobe Launch.
- DevCast tutorial 16 for Predictive Engagement for Developers: SDKs and APIs that you can use to understand the customer journey.
Genesys Engage On-premises
The following resources are available to Genesys Engage On-premises developers:
- Deploy Genesys Widgets: Deploy a webchat widget to your website.
- Journey JavaScript SDK: Customize how Predictive Engagement tracks and manages visitor activity on your website.
- Event tracking with tag managers: Track events with tag managers, such as Google Tag Manager or Adobe Launch.
- DevCast tutorial 16 for Predictive Engagement for Developers: SDKs and APIs that you can use to understand the customer journey.
PureConnect
The following resources are available to PureConnect developers:
- Configure widgets: Configure a web chat widget.
- Deploy widgets: Deploy a web chat widget to your website.
- Journey JavaScript SDK: Customize how Predictive Engagement tracks and manages visitor activity on your website.
- Event tracking with tag managers: Track events with tag managers, such as Google Tag Manager or Adobe Launch.
- DevCast tutorial 16 for Predictive Engagement for Developers: SDKs and APIs that you can use to understand the customer journey.
Comments or questions about this documentation? Contact us for support!