From Genesys Documentation
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| − | |definition=Routing in Genesys Engage is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions. Designer provides an easy-to-use interface to create and deploy your applications, and has highly functional blocks that enable common tasks in a simple and straightforward manner. For example, there are blocks for building menus, playing messages, setting up decision points, routing interactions to agents, and offering surveys. | + | |definition=Routing in Genesys Engage is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions. |
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| + | Designer provides an easy-to-use interface to create and deploy your applications, and has highly functional blocks that enable common tasks in a simple and straightforward manner. For example, there are blocks for building menus, playing messages, setting up decision points, routing interactions to agents, and offering surveys. | ||
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
Revision as of 14:12, February 5, 2021
This is a draft page; the published version of this page can be found at PEC-ROU.
How it works
Release Notes
User's Guides