From Genesys Documentation
(Link to Designer User's Guide) |
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{{MintyDocsProduct | {{MintyDocsProduct | ||
| − | |displayname=Routing | + | |displayname=Routing and Designer |
|previewers=ROUPreview, Ssaxena, Gayetri | |previewers=ROUPreview, Ssaxena, Gayetri | ||
|contentarea=Multicloud | |contentarea=Multicloud | ||
|landingpage=No | |landingpage=No | ||
| − | |definition=Routing in Genesys Engage is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions. | + | |definition=Routing in Genesys Engage is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions. Designer provides an easy-to-use interface to create and deploy your applications, and has highly functional blocks that enable common tasks in a simple and straightforward manner. For example, there are blocks for building menus, playing messages, setting up decision points, routing interactions to agents, and offering surveys. |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
Revision as of 14:00, February 5, 2021
This is a draft page; the published version of this page can be found at PEC-ROU.
How it works
Release Notes
User's Guides