Difference between revisions of "ATC/Current/AgentGuide/How Predictive Engagement enriches your chat experience"
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| − | |structuredtext=<span>{{MINTYDOCSPRODUCT}} displays a chat window</span> when a | + | |structuredtext=<span>{{MINTYDOCSPRODUCT}} displays a chat window</span> when a visitor takes a specific action, such as requesting a quote or clicking an option to start a chat. |
If the visitor accepts or requests a chat, {{MINTYDOCSPRODUCT}} starts a chat interaction and routes it to your queue. | If the visitor accepts or requests a chat, {{MINTYDOCSPRODUCT}} starts a chat interaction and routes it to your queue. | ||
Revision as of 14:39, May 6, 2021
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Contents
Genesys Predictive Engagement presents contextual information about a visitor's history with your website and company.
How chats appear
Genesys Predictive Engagement displays a chat window when a visitor takes a specific action, such as requesting a quote or clicking an option to start a chat.
If the visitor accepts or requests a chat, Genesys Predictive Engagement starts a chat interaction and routes it to your queue.Comments or questions about this documentation? Contact us for support!