Difference between revisions of "Draft:PEC-Voice"

Revision as of 18:29, November 3, 2020

This is a draft page; the published version of this page can be found at PEC-Voice.

Click on any of the following to see the documentation for that version:

Internal

How voice works

Release Notes

Agent Workspace Release Notes

Administrator

Supervisor

Agent

Developer

Additional Resources

@@ Line 1: / Line 1: @@
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 |displayname=Voice
 |contentarea=Multicloud
 |landingpage=No
 |definition=Incorporates voice interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
-|Platform=GenesysEngage-cloud
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 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
@@ Line 13: / Line 9: @@
 |Type=Release Notes
 |Title=How voice works
-|Description=
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 |Columns=No
@@ Line 19: / Line 14: @@
 |Platform=GenesysEngage-cloud
 |Type=Release Notes
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 *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=CC_options_overview|display text=Set up the desktop}}
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 *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADTeamCommunicator|display text=Make a call}}
@@ Line 43: / Line 32: @@
 *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=CoachVoice|display text=Coach agents}}
 *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=Barge|display text=Barge in on calls}}
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-|Title=
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 |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Desktop videos}}
 *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage cloud community]
 *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CTelephony%5D Voice-related Knowledge Base articles]
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