From Genesys Documentation
| Line 13: | Line 13: | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=Release Notes | |Type=Release Notes | ||
| + | |Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/WorkforceManagement Workforce Management Release Notes] | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 18: | Line 19: | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
| + | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Scheduling}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Forecasting}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=UserSec}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=WMCalendar}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=OTFnct}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Monitoring}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Metrics}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 38: | Line 46: | ||
|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent | |Title=Agent | ||
| + | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO|display text=Schedules}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=PrefO|display text=Schedule preferences}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TOO|display text=Time off}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SBO|display text=Schedule bidding}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=OTBdg|display text=Overtime bidding}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TrdgO|display text=Trading}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=CfgO|display text=Personal profile}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=ShrdTrsnp|display text=Shared transport}} | ||
| + | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=ExcTtls|display text=Exceptions}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 43: | Line 60: | ||
|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer | |Title=Developer | ||
| + | |Links=[https://developer.genesyscloud.com Developer Center] | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Additional Resources | |Type=Additional Resources | ||
| + | |Links=*[https://docs.genesys.com/Documentation:Videos-cloud WFM Videos] | ||
| + | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage cloud Community] | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
|workspace_id=PEC-WFM | |workspace_id=PEC-WFM | ||
}} | }} | ||
Revision as of 19:01, September 30, 2020
This is a draft page; the published version of this page can be found at PEC-WFM.
How it works
Release Notes
Additional Resources