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| Line 1: |
Line 1: |
| | {{MintyDocsProduct | | {{MintyDocsProduct |
| | |displayname=Workforce Management | | |displayname=Workforce Management |
| − | |previewers=WFMPreview, Aabramova | + | |previewers=WFMPreview, Aabramov |
| | |contentarea=Multicloud | | |contentarea=Multicloud |
| | |landingpage=No | | |landingpage=No |
| Line 13: |
Line 13: |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| | |Type=Release Notes | | |Type=Release Notes |
| − | |Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/WorkforceManagement Workforce Management Release Notes]
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 19: |
Line 18: |
| | |Type=Install and Config | | |Type=Install and Config |
| | |Title=Administrator | | |Title=Administrator |
| − | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Scheduling}}
| |
| − | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Forecasting}}
| |
| − | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=UserSec}}
| |
| − | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=WMCalendar}}
| |
| − | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=OTFnct}}
| |
| − | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Monitoring}}
| |
| − | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Metrics}}
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 46: |
Line 38: |
| | |Type=Agent Features | | |Type=Agent Features |
| | |Title=Agent | | |Title=Agent |
| − | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO|display text=Schedules}}
| |
| − | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=PrefO|display text=Schedule preferences}}
| |
| − | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TOO|display text=Time off}}
| |
| − | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SBO|display text=Schedule bidding}}
| |
| − | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=OTBdg|display text=Overtime bidding}}
| |
| − | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TrdgO|display text=Trading}}
| |
| − | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=CfgO|display text=Personal profile}}
| |
| − | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=ShrdTrsnp|display text=Shared transport}}
| |
| − | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=ExcTtls|display text=Exceptions}}
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| Line 60: |
Line 43: |
| | |Type=Developer Resources | | |Type=Developer Resources |
| | |Title=Developer | | |Title=Developer |
| − | |Links=[https://developer.genesyscloud.com Developer Center]
| |
| | |Columns=No | | |Columns=No |
| | }}{{MintyDocsProductLandingSections | | }}{{MintyDocsProductLandingSections |
| | |Platform=GenesysEngage-cloud | | |Platform=GenesysEngage-cloud |
| | |Type=Additional Resources | | |Type=Additional Resources |
| − | |Links=*[https://docs.genesys.com/Documentation:Videos-cloud WFM Videos]
| |
| − | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage cloud Community]
| |
| | |Columns=No | | |Columns=No |
| | }} | | }} |
| | |workspace_id=PEC-WFM | | |workspace_id=PEC-WFM |
| | }} | | }} |
